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Author: Subject: United Airlines Breaks Guitars!!!!

Zen Peach





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  posted on 7/7/2009 at 06:52 PM
Lifted from Fark.com...

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise.

United Airlines breaks musician's $3500 guitar, refuses to accept responsibility and fix it.
Musician promises to write and produce three songs about his experience and make videos. Here is video #1

http://www.youtube.com/watch?v=5YGc4zOqozo

 

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Maximum Peach



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  posted on 7/7/2009 at 07:44 PM
The monkeys who handle the bags will break more than guitars!. maybe even steal your ipod and other goodies.
 

Zen Peach



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  posted on 7/7/2009 at 07:50 PM
And our own Rusty had $40K worth of photography/video equipment stolen OUT OF THE CASES flying to an assignment one time. I hate a god damn thief more than anything, and this is essentially theft.

 

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  posted on 7/7/2009 at 08:39 PM
Never check important baggage if you don't have to. Whenever I fly with my guitar I carry it on and have it in a hard case so there's no chance of damage. I would never leave anything of any major importance or value in anyone's hands but mine when flying.
 

Zen Peach



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  posted on 7/7/2009 at 11:54 PM
quote:
The monkeys who handle the bags will break more than guitars!. maybe even steal your ipod and other goodies.


Hey I was one of those monkeys at one time, but always used EXTRA caution when handling musical instruments and made it clear to everybody on my team that if they mistreaded the instruments I'd throw them.

 

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Maximum Peach



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  posted on 7/8/2009 at 12:25 AM
quote:
quote:
The monkeys who handle the bags will break more than guitars!. maybe even steal your ipod and other goodies.


Hey I was one of those monkeys at one time, but always used EXTRA caution when handling musical instruments and made it clear to everybody on my team that if they mistreaded the instruments I'd throw them.
Its good to hear that you cared, but ive heard too many storys about these bastards lately.

 

Zen Peach



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  posted on 7/8/2009 at 01:35 AM
quote:
quote:
quote:
The monkeys who handle the bags will break more than guitars!. maybe even steal your ipod and other goodies.


Hey I was one of those monkeys at one time, but always used EXTRA caution when handling musical instruments and made it clear to everybody on my team that if they mistreaded the instruments I'd throw them.
Its good to hear that you cared, but ive heard too many storys about these bastards lately.


We always put the drums on the wrong flight though. just kidding

 

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  posted on 7/8/2009 at 08:37 AM
Sorry to hear about all the problem with United Airlines.

I love the song by the way.

 

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  posted on 7/8/2009 at 08:39 AM
Watch for United's new ad campaign featuring spokesman, Pete Townsend!

 

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  posted on 7/8/2009 at 11:20 AM
quote:
Watch for United's new ad campaign featuring spokesman, Pete Townsend!


Funny.

 

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  posted on 7/8/2009 at 12:25 PM
Whoever did this needs to get busted right in their damn head.

Careless SOB's.

They suck.

 

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  posted on 7/8/2009 at 07:16 PM
hey check this out~! after one day up on you tube....

Smashed guitar, YouTube song — United is listening now

Here, without rhythm, harmony or rhyme, is Dave Carroll’s problem: Last year, while he was flying from Nova Scotia to Nebraska on United Airlines, somebody broke his $3,500 guitar.
Big deal, you’re thinking. Who has time to keep track of all the things United breaks? (See bottom of story for some statistics, which suggest that several other airlines are worse.)
But Carroll and his band, Sons of Maxwell, have told their tale with rhythm, harmony, rhyme, not to mention some wicked humor, and their four-minute, 37-second complaint, “United Breaks Guitars,” above, is racking up views on YouTube.

Before we tell you what United has to say about all this, here’s a quick version of Carroll’s saga, as distilled from his website. (Messages to Carroll’s home phone and e-mail address went unanswered Tuesday night.):
In spring 2008, Carroll and company headed from Halifax, Nova Scotia, to Omaha, by way of (shudder now, frequent fliers) Chicago. Just after landing at O’Hare airport, says Carroll, one of his bandmates and another passenger looked out their windows and saw baggage handlers heaving around guitars with wanton disregard.
Carroll says he complained immediately to three flight attendants, but was met with indifference. Some time after arrival in Nebraska, Carroll says, he discovered that, sure enough, the base of his 710 Taylor acoustic guitar had been smashed.
But he had gigs to play, so he found a way to do that. As Carroll acknowledges, he didn’t attempt to complain again until beginning his return flight a week later.
Over the following days, weeks and months, Carroll made many phone calls to United representatives in Chicago and (who didn’t see this coming?) India, but basically he says United did nothing for him.
Meanwhile, Carroll spent $1,200 getting the guitar repaired “to a state that it plays well but has lost much of what made it special.”
The capping blow, Carroll says, was an e-mail from a Ms. Irlweg, who denied his claim for compensation because he didn’t complain in the right place, or at the right time. The airline wouldn’t even give him $1,200 in travel vouchers, Carroll contends.
So he vowed a sort of musical revenge - not one protest song, not two, but three, with a video for each, all to be posted on the Web. Carroll says he told Ms. Irlweg all about it, but got the usual response.

The video was posted on July 6. In its first 23 hours, “United Breaks Guitars” had drawn 461 comments on YouTube, most of them maligning the airline, and one of them hearkening back to Tom Paxton and his tune of aerial guitar trouble, “Thank you, Republic Airlines.” (The viewer counter appeared to be stuck at 3,441, but the video quickly went viral, with the Consumerist showing more than 24,000 views by Tuesday night.)


So what does United have to say about the song?
“This has struck a chord with us, and we’ve contacted him directly to make it right,” said Robin Urbanski, a spokeswoman for United. (Urbanski also said she “loved” the video.)
Urbanski said a phone meeting had been scheduled for Wednesday, and that before the airline decides exactly what to do for Carroll, “we need to have that conversation with him directly.”
Meanwhile, Carroll’s website says he’s written and recorded the second song, with video to follow soon. And he has all sorts of other plans for a third song, and various tactics to achieve a million Web hits, which he believes will give some sense of revenge.
In fact, he writes, “I should thank United…. If my guitar had to be smashed due to extreme negligence I’m glad it was you that did it.”
By the way: In the U.S. Department of Transportation’s tally of lost, damaged, delayed or pilfered baggage in April 2009, United ranked 10th among 19 carriers, with 13,517 “baggage reports” among 4.03 million passengers.


[Edited on 7/9/2009 by LinnieXX]

 

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Zen Peach



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  posted on 7/8/2009 at 10:00 PM
They just showed a clip of the video on FOX.

...and now, The Factor!

 

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  posted on 7/8/2009 at 10:14 PM
United and a broken guitar could end up being worth more for him.

 

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  posted on 7/8/2009 at 10:32 PM
Playing the broken guitar was pretty funny .

 

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  posted on 7/9/2009 at 06:51 AM
The real shame is that you have to write THREE songs and produce a music video to get any response from the airline! Whatever happened to good customer service and taking care of the bags and other checked items that belong to passengers?

 

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  posted on 7/9/2009 at 09:16 AM
Nice . Polite Canadian response to getting screwed over, I hope this sets the Sons career up the ladder and cheers to Dave Carroll's ingenuity. Love the bad press United's getting over this and obviously they deserve every bit of it !

 

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  posted on 7/9/2009 at 10:37 AM
Wonder if now United is gonna settle and ask he either remove the video or not put the other two up as part of the settlement?

Hope he gets full compensation for not only the guitar but the cost of producing the video.

 

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  posted on 7/9/2009 at 11:45 AM
Saw the video - loved it. I sure hope United is paying attention now.
 

Zen Peach



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  posted on 7/9/2009 at 12:00 PM
"United Breaks Guitars" a Smash Hit on YouTube



http://www.msnbc.msn.com/id/31807803

 

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Maximum Peach



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  posted on 7/9/2009 at 12:56 PM
We've had some threads in the past about checking instruments with airlines, and the security thereof. Just something to keep in mind: TSA runs much of this.

The under-reported situation is that theft from checked baggage has gone up quite a bit since TSA took over baggage security following 9/11. Never, never check anything of real value. A bag with your clothes if fine, but anything else is a target.

 

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  posted on 7/9/2009 at 01:32 PM
I found their official response:

"Hip"... they got a "cool" spokesperson who digs music.

"Timely".... that was the speed of light in dealing with airlines

"Humanistic".... man I got so warm and fuzzy I peed

"Assertive".... thank God they must hear something convincing from the guitar owner on the phone before maybe handing out money they shouldn't

 

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  posted on 7/9/2009 at 06:18 PM
omg, United is actual in talks to use this as a training video!!!!

now that is some good PR ...

 

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A Peach Supreme



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  posted on 7/9/2009 at 07:19 PM
Stupid is all I can think of about this. You're allowed to bring a guitar on board the plane, which I've done many times, but just because this guy decided to check it and put his $3,500 in the hands of a complete stranger who works at an airport with the result being the guitar is broken he's doing this crap.

If he wants compensation for his "loss" then by those standards every person who flies and happens to have a vase or anything breakable in their checked baggage broken, that person is also due compensation for it. C'mon, that's ridiculous.

Or maybe this is all a wonderful ploy by him. He puts a broken guitar in his guitar case, checks it at the terminal, the plane lands and "Oh My God, my guitar is broken, I want compensation! But if I don't get compensation I'll write 3 songs and some news outlet will surely pick it up and my cheesy, horrible music will be heard by all of North America."

 

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  posted on 7/10/2009 at 03:58 AM
Bringing guitars on the plane is just wrong. It obviously doesn't fit in the sample box at the security line, so you should not be allowed to bring it on board. Don't really care how it gets to your destination but it shouldn't be allowed in the cabin of the plane.

The problem is lack of consistency in "policing" what is allowed as a carry on. If it don't fit, check it or leave it. Simple as that.

If this was 30 years ago when planes were not completely filled to capacity, it may not be a problem. Now, flights are over booked. There is barley enough for passengers, let alone all this extra "luggage" that should be checked.

Too bad about the guys guitar, but at least he checked it.

suk0 - depends on who you ask, I feel the stupid part is played by the airlines by letting the oversized carry-ons in the cabin. To each his own, I guess.

 

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