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Author: Subject: Beacon tix purchased via presale - never arrived??

Peach Head





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  posted on 4/9/2008 at 08:53 AM
Hi Folks,

Forgive me if this topic has already been covered ad nauseum. I puchased
tickets via the presale for the Beacon and I never received the tickets. Is this
normal? Has anybody else not received the tickets? If this is absolutely normal,
what is the plan? Will they still send out the tickets at some point for the now
non-existent May shows or what? I know, lots of questions - but just a sanity
check on my part. Thanks in advance for any insights.

F77

 
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Extreme Peach



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  posted on 4/9/2008 at 09:15 AM
Hang in there 'bro.....you're not alone. Same situation with me....under the impression that 'options' will be given if, and/or when, rescheduled dates are announced. Did you receive the 'notice' from Ticketmaster/Beacon(Msg) as well as the ABB announcements? Both pretty much seemed to indicate to 'stand by'. Others on this site have said that TM/Beacon will 'credit' your CC if you ask them to do so.....refund as such even without tix to ' send back'. I have not explored that as yet...content so far to wait and see what happens altho' the 'window' to make plans for--one would assume-- the Fall season continues to shrink with each day that passes. Haven't been able to be on here too much of late so if anything has changed, I'm sure the 'populace' and/or Ms. Lana wil rightly correct us accordingly.....altho' it's about to become awfully lonely on here.....everyone's heading to Wanee!..."Cept ME!!! DANGIT!

 

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Universal Peach



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  posted on 4/9/2008 at 09:16 AM
The big problem is that the Beacon shows has been prosponed to a date "to be determined", so it's doubtful that they would send tickets out to "cancelled shows". The ABB and Beacon management needs to address this ticket issue, so that people who want refunds, can be refunded. When, and if the Beacon shows are re-schedule then "new" tickets can be sold to those shows.
 
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Peach Master



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  posted on 4/9/2008 at 09:20 AM
The real problem as I see are the fees that Ticketmaster charges. We bought these tickets almost four months ahead of the event. Now since the shows are postponed rather than cancelled, Ticketmaster holds our money indefinitely. If the shows are ultimately cancelled, Ticketmaster keeps the fee. That is b.s.

 

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Universal Peach



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  posted on 4/9/2008 at 09:36 AM
Why should Ticketmaster refund their fees? They provide their sevice in selling these tickets, and it's not their responsibility to "refund" their fees if an event get's cancelled. They're a business like any other business, and they did their job. If anyone should refund the Ticketmaster charges it should be ABB or the Beacon.
 
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Zen Peach



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  posted on 4/9/2008 at 09:47 AM
I have had experience where TM did not return/refund the fees.

Someone else mentioned that they did get their fees refunded another time. Not sure why there would be different circumstances but it seems that there are. If TM never sent the tickets than what service was actually provided?

 

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Universal Peach



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  posted on 4/9/2008 at 10:01 AM
Mule,

What a lot of people don't understand is that TM is a "subcontractor" for the Beacon, with their job selling tickets for shows at the Beacon. Right now, it seems that Beacon and the ABB management is holding everybody "up in the air" about the tickets. TM can't really do anything until "somebody - ABB/Beacon" makes a decision. But getting back to "subcontractor" issue, suppose you owned a "production company" that provided sound/lighting for various events. And let's say you were contracted to do an event. and let's say the event got cancelled. If that was case, would you still want to be paid for your company's services? Your company did it's job, shouldn't it be paid?

 
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Zen Peach



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  posted on 4/9/2008 at 10:11 AM
This is a tough one. TM definitely provided its services in some cases and not in others. Some have tickets and others do not. Therefore they did not complete their service in some cases.

Also in many cases such as your lighting/sound example, if the event was cancelled then again no sevice was provided. There would often be a fee/penalty/guarentee in the contract but most would not charge because there is future business and many would not risk lossing future income.

Many businesses would take a loss to provide customer service and maintain good relations. TM is not in that position because they can get you anyway and don't fear lossing customers.

I can see both sides here and time will tell.

 

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Universal Peach



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  posted on 4/9/2008 at 10:25 AM
Mule,

What the Beacon should do is "re-imburse" TM for it's fees, and that way fans could get all their money back. Remember TM is having to do "twice as much work" one selling the tickets, and two (whenever the Beacon and ABB make a decision) re-imbursing the customers on these tickets if the show is cancelled or re-sheduled (and I can only imagine the logistical nightmare of dealing with "same seat" issues on multi-night rescheduled shows).

[Edited on 4/9/2008 by cleaneduphippy]

 
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Extreme Peach



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  posted on 4/9/2008 at 10:33 AM
I'm not one to bust Ticketmaster's balls very often. I've actually had some good experiences with TM customer service. But I will not defend their right to keep fees for cancelled shows. How often are shows cancelled in general? Not very often. How much money does TM make on their outrageous fees? A BOATLOAD! They can more than afford to eat the fees for these shows. It would be of little to no financial consequence for the money that they make off of concert addicts like us.
 

Zen Peach



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  posted on 4/9/2008 at 10:44 AM
quote:
Mule,

What the Beacon should do is "re-imburse" TM for it's fees, and that way fans could get all their money back. Remember TM is having to do "twice as much work" one selling the tickets, and two (whenever the Beacon and ABB make a decision) re-imbursing the customers on these tickets if the show is cancelled or re-sheduled (and I can only imagine the logistical nightmare of dealing with "same seat" issues on multi-night rescheduled shows).

[Edited on 4/9/2008 by cleaneduphippy]


I'm sure that the Beacon would not be willing to do that because they didn't postpone or cancel anything. The ABB would be at fault in this instance and therefore it would fall to them.

I agree that it is a bit of a nightmare for all concerned. TM is not the evil one here I agree.
The easiest way to resolve this situation would be to cancel and then put the tickets on sale again. This solves the issue of multi-night shows. Otherwise some people will not be able to make it and want a refund. Others may not be able to make certain nights. The problems and logistical nightmares go on and on.

The truth is that it will happen that way I am sure. But right now, the money is making money and no rush to give it back. An interest free loan of sorts.

 

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Peach Extraordinaire



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  posted on 4/9/2008 at 11:03 AM
whatever the situation is the Band Management should have placed some options on the table by now so fans get their funds back if they wish. I am going to keep my tickets in hopes of a fall show if it happens they all may get cancelled yet. If it does go on and I can't make it I will recover the ticket bastard fees by auctioning mine

 

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Zen Peach



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  posted on 4/9/2008 at 11:58 AM
Now everyone can be a scalper, I mean broker.

Glad I took a pass this year. Imagine the poor people that got multi-night tickets. Or the person that bought every show? Money sitting in limbo.

 

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Zen Peach



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  posted on 4/9/2008 at 11:59 AM
quote:
Why should Ticketmaster refund their fees? They provide their sevice in selling these tickets, and it's not their responsibility to "refund" their fees if an event get's cancelled. They're a business like any other business, and they did their job. If anyone should refund the Ticketmaster charges it should be ABB or the Beacon.


If the shows are not re-scehduled, maybe the ABB will refund the service fees or maybe TM, to keep the relationship going, will eat the charges. Who knows what's going to happen at this point? Hopefully the shows will go on and this will be a moot point.

Doug

 

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True Peach



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  posted on 4/9/2008 at 12:02 PM
If you look at TM's policy for canceled shows, all they charge is the order processing fee(about $4), and any shipping charges, if applicable. It is pointless for them to generate tix at this point since those tix must be then sent back if you want a refund because the new date does not work for you, and by certified mail as TM recommends.

You can ask for a refund now on unissued tix, or wait, but wanting physical tix to a show that may never occur is counterproductive for all.

 

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Peach Head



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  posted on 4/9/2008 at 04:16 PM
For clarity's sake, I wasn't suggesting that TM issue tickets for a show that
isn't going to take place. I was just checking to see if everyone else received
their tickets and I was the only dch-bag that didn't.

 

Zen Peach



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  posted on 4/9/2008 at 05:00 PM
quote:
For clarity's sake, I wasn't suggesting that TM issue tickets for a show that
isn't going to take place. I was just checking to see if everyone else received
their tickets and I was the only dch-bag that didn't.


You are not alone but still worth asking about. To have your credit card charged but nothing in my hand would bother me also.

 

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