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Author: Subject: Pre + Gen'l =TM overlimit?

True Peach





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  posted on 1/6/2007 at 11:46 PM
Because of concern about possible presale disqualification for maybe too new a member(because I could never get a handle on what a member in good standing means), I purchased some more tix today. Anyone have previous experience w/ whether each sale stands alone for show and night limit? And if the aggregate limit is 12 tix for both sales, what has happened? Do just the tix that exceed the limit get pulled back? And yes I used same email and credit card. I saw some earlier posts from others from previous years that indicated the limit applied to each sale, not the aggregate. I saw on the order form that tix won't ship till 2-14 to confirm limit compliance; think it'll take that long? Will post my few extras on ticket exchange once I'm certain of what I have, which are mostly ok only for 4-5,6 and 7. Please be assured that all tix are for me, my friends and ya'll. I've seen 20+ shows in ATL and am looking forward to my 1st Beacon run! PS Thanks Doug, but for obvious reasons I don't want to call TM on this.
 
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Maximum Peach



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  posted on 1/7/2007 at 12:17 AM
My gut tells me it's three shows x four tickets total

I could be wrong, but the TM order form said as such, both on Thursday and Saturday

If it was a HTW rule, why would it say the same on Saturday ??

Like I said, just a gut feeling

Good Luck


 

True Peach



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  posted on 1/7/2007 at 12:40 AM
Thanks but yikes. Maybe I was overthinking the unstated presale HTW criteria. Only over, if it is that, by a pair and could live w/ TM killing the overage but hope I have not put the whole lot in jeopardy.
 

Maximum Peach



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  posted on 1/7/2007 at 12:45 AM
I hear what your saying, but that also was stated that they will kill the whole order if the limit is exceeded.

I am wondering if you can cancel the pair that put you over ?? Will TM allow you to cancel any part of the order ?? Might be worth checking


 

Ultimate Peach



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  posted on 1/7/2007 at 12:56 AM
I am almost positive that it is 3 per each.

Lana said she thought so last night, and I definitely think so - it would make more sense.

I know a lot of people did this - bought at least 4 shows in total (3 from pre-sale, 1 general, etc.) using the same email address. I don't think it'll be a problem as long as you didn't go over the pre-sale limit or the 3 shows for the general sale limit.

 

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Maximum Peach



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  posted on 1/7/2007 at 01:04 AM
So you're thinking that you could have bought 4 tickets to 6 shows ??

The TM order form said there was a limit this morning as well as the order form from Thursday, and the TM site didn't diferentiate the presale from the general sale, other than requiring a password to purchase on Thursday.

I hope you guys are OK, but I got a gut feeling



 

Maximum Peach



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  posted on 1/7/2007 at 01:12 AM
I asked Lana about this very situation, and her reply was "In the past TicketMaster's system has whacked ticket orders over the limit before we even see them. If they do, there's nothing I can do"

Now, I don't know if that means you could actually order more than 4 tix/3 nights, only to get wacked later by some clean-up routine that TM would employ, or that it should not allow orders over the limit to happen in the first place.

I'll let you know, 'cause right now my order history on TM is showing more than the 4 tix/3 night limit. And I've received confirming emails from TM on orders for the four nights I bought for. We'll see what happens...

 

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Maximum Peach



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  posted on 1/7/2007 at 01:27 AM
I think I am seeing the dealio now:

The 3 tix / 4 show is a TM limit,

and the Presale is for members only

Two different restrictions from two different organizations



So:

If you exceed the limit on tickets, then TM kills the order

Orders that aren't whacked are then checked against the HTW member list for authentication.

Only after both requirements are met, will the tickets be shipped


Makes sense to me now


Anybody gonna try cancelling some tickets, or are you willing to take a risk losing all of them ??


Like I am still saying, a gut feeling. I hope you guys are OK.


 

Maximum Peach



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  posted on 1/7/2007 at 01:36 AM
quote:
Now, I don't know if that means you could actually order more than 4 tix/3 nights, only to get wacked later by some clean-up routine that TM would employ, or that it should not allow orders over the limit to happen in the first place.



Off topic, but somewhat relevant, Visa & Mastercard will give you a credit limit, and penalize you for exceeding the limit. They will take the charges that put you over, so I am guessing the same for TM. The credit cards will penalize you monetarily, TM can't charge youany money for going over the limit, so maybe they dump the order as a form of punishment for exceeding the limit.

I'm guessing here


 

Maximum Peach



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  posted on 1/7/2007 at 01:38 AM
I just looked at the order history in my TM account. As far as I can tell Slammer, there isn't an option for cancelling once the order is in process. At least I couldn't find one. So we'll see what happens...

 

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Ultimate Peach



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  posted on 1/7/2007 at 01:48 AM
Here is my "in depth" thinking.

Lana's POG said: "There is a strict 4 tix/show, 3 show limit per email address. This holds true for both the pre-sale and public on-sale."

At first, I took that to be together. However, upon furhter inspection, it seems to me as if they're seperate. I don't know why, I just think that. I bought 3 shows through the pre-sale using this e-mail, one through the pre-sale using my brother's email (hill1286). Today, I bought one from tm.com using my brother's email and one on the phone using my e-mail.

I definitely don't think that it'll be an issue, otherwise a whole lot of people will be out tickets.

 

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Maximum Peach



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  posted on 1/7/2007 at 02:03 AM
I found this on TM FAQ

quote:

Question
How do I get a refund on my order if I can't go to my show?


Answer
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, prohibit Ticketmaster from issuing refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

As agreed to during the ticket purchasing process, tickets cannot be cancelled, exchanged or refunded unless the event has been cancelled or postponed. This policy has been provided to Ticketmaster by the venues/promoters.


Question
Why are there limits on how many tickets I can buy?


Answer
The venue or artist/event management will typically impose a ticket limit per customer, credit card or address in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event. Please adhere to published ticket limits. If we determine that a ticket limit has been exceeded, we may cancel an order, or part of an order, without notice, and may even cancel a ticket that has already been delivered, rendering it null and void without notice




Notice that TM doesn't make any distinction between Presale and General sale

I hope, for your sake, I am wrong, but my gut tells me something else


 

True Peach



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  posted on 1/7/2007 at 09:42 AM
HMM! The way I take it is the presale and regular sale are still for the same show. TM policy 4 tickets/ 3 shows per person. Presale is still done by TM.

I really hope I am wrong but I dont think so.

Think about it. If it was 2 seperate sales then you could end up 24 tickets 6 shows! Scalpers would be all over that in a heart beat. They already get their share. If they did this we would be really be shut out!

 

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World Class Peach



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  posted on 1/7/2007 at 10:09 AM
It all goes through TM, so it's all the same. 3 shows presale + 3 shows general =6 shows. Don't take a chance on loosiing tix. I had a friend who knowingly exceeding the limit on a dhow a few years ago.Because the system processed and confirmed the order, she thought she was OK. Went to the box office the day of the show, and found the extra seats cancelled. No notification from TM, just cancelled. Mind you, this was for a show at MSG, but I don't think it matters.
If you want to cancel, try calling customer service. I've been able to cancel ticketmaster orders in the past by talking to someone.

 

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True Peach



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  posted on 1/7/2007 at 10:57 AM
I understand the rationale of what you all are mostly saying about it being a limit on both sales together. I suppose I thought the TM system would not permit an overlimit sale as the order was initially being processed but I did see the language about delayed shipment to check the limit regs later. I did receive the confirming emails for all tix but am now worried. I do take some comfort in seeing that they may cancel "part of an order." But I also see the "all" language, so I guess I'll call and see if I am in violation and then beg forgiveness and try to cancel the overs. Hope I get a thoughtful agent. Will report back if one of you doesn't beat me to it.
 

True Peach



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  posted on 1/7/2007 at 12:55 PM
I telephoned a nice local TM agent who said the 12 limit applied to both the presale and general sale combined by either credit card or email address and that TM's research and compliance dept would review orders for limit violation. She did indicate however that only the tix that exceeded the limit would be canceled and only the order processing fee would be charged. She further indicated there was the possibility that no cancellation might occur. She could not say how the overs to be canceled would be chosen among my orders and I have therefore emailed TM cust svc w/ that question. I hope to be able to choose which ones, but given the no cancellation policy, who knows. Will report back in a day or so once reply is rec'd. I wonder, what if Lana was asked to label only some particular order out of our presales as invalid before TM looks at orders? That's not a request yet! I would hate to cause her any inconvenience, as she has done alot already, but it's a thought. I happily pledge my extras to the ticket exchange.
 

Zen Peach



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  posted on 1/7/2007 at 01:06 PM
quote:
I telephoned a nice local TM agent who said the 12 limit applied to both the presale and general sale combined by either credit card or email address and that TM's research and compliance dept would review orders for limit violation. She did indicate however that only the tix that exceeded the limit would be canceled and only the order processing fee would be charged. She further indicated there was the possibility that no cancellation might occur. She could not say how the overs to be canceled would be chosen among my orders and I have therefore emailed TM cust svc w/ that question. I hope to be able to choose which ones, but given the no cancellation policy, who knows. Will report back in a day or so once reply is rec'd. I wonder, what if Lana was asked to label only some particular order out of our presales as invalid before TM looks at orders? That's not a request yet! I would hate to cause her any inconvenience, as she has done alot already, but it's a thought. I happily pledge my extras to the ticket exchange.


Thanks for looking into this. I now see that I may have made a mistake even though I only ordered a total of 12, it's for four shows and they can match the credit card w/o the E-Mail. I am glad to see, however that they will not necessarily cancel the entire order. I may call myself to see if my situation with 4 shows but only 12 tickets would violate. I was so hung up on whether I was violating Lana and Rowland's rules, I forgot about TM's (and the band's) own rules. I will inform when I find out.

Doug

 

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Peach Bud



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  posted on 1/7/2007 at 01:13 PM
I just got off the phone and was told the same thing about the limit being applied to the combined pre-sale and regular sale tix . The helpful (no, seriously) Ticketmaster person was willing to let me choose which order to cancel to put me under the limit. In my case, I got 2 for 3/30 during the presale, and 4 for the same night during the regular sale - in addition to 4 tix each for 3/23 and 3/31. I asked to cancel the 2 from the pre-sale, so they wouldn't automatically cancel the other 4. She tried to do that, but said she had to get approval from "the client," which I assume is Lana, in order to cancel pre-sale tickets and that I'd have to call back Monday morning when they can try to get a hold of her.

Lana, if you read this, can you let me know if it is OK to cancel my pre-sale tix? I hope I can do this before my panic gets too much higher. Thanks.

 

Extreme Peach



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  posted on 1/7/2007 at 01:20 PM
Why is it that we can't have a concrete answer BEFORE the tickets go on sale ?

Instead we have to guess and hope for the best ?

this is not right.

 

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True Peach



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  posted on 1/7/2007 at 01:24 PM
My TM agent said I couldn't pick which to cancel to go under the limit, but we didn't get into the pre and gen'l aspect of cancellation. Will you post the tel # you used to get that answer? I could cancel only some gen'l sale tix and be ok but like you probably would prefer to give back the presales. Kicking myself here!
 

Zen Peach



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  posted on 1/7/2007 at 01:26 PM
quote:
Why is it that we can't have a concrete answer BEFORE the tickets go on sale ?

Instead we have to guess and hope for the best ?

this is not right.


Well now we will certainly know for next year. The guy at TM just told me I went over the limit. He is checking to see if I can cancel one show now which I will surely do. Lucky you folks wrote you were already allowed to do it because at first he told me he couldn't and I told him and now I am on hold again.

Doug

 

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Extreme Peach



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  posted on 1/7/2007 at 01:32 PM
I'm gonna let the cards fall as the may.

Gotta say that I'm tired of all the BS that takes place very year with the Beacon run and the ticket issues.
It's the only ABB shows I attend, and maybe I'm gonna just stop going. It's supposed to be fun and all of this not knowing and not being able to get the info before we go nuts ordering tix is just plain ridiculous.

 

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Zen Peach



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  posted on 1/7/2007 at 01:35 PM
O.K. folks. Here is the definitive answer and boy do I wish I had made this call on Friday. It is ONE sale. You are entitled to three shows 12 tickets TOTAL. I suppose if you go to an outlet and get printed tickets right there and pay in cash there's nothing they can do to stop it but if you place the order by E-Mail or credit card, the compliance Department will find out. They could not let me cancel it immediately because they said my entire aco **** is under review and it is up to the corporate office. Mike, who is the rep I spoke to ASSURED me that one of two things will happen within 3-5 business days. 1. The office will make an exception for me because even though I have 4 shows, I only have 12 tickets. 2. The office will call me to let me know they are cancelling my Saturday order. He ASSURED me that my tickets through the pre-sale are safe and that TM does not cancel other orders in this situation. I will not feel totally at ease until the situation is clarified but I feel MUCH better and I am glad I called. I advise anyone else in this situation to call as well. And let's here other's experiences. I can't believe that no one had an aboslute definitive answer before today but now we know.

Doug

 

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Extreme Peach



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  posted on 1/7/2007 at 01:47 PM
This has become a joke.

I'll see if Karma is on my side.

4 shows , 8 tix ( 2 pre, 2 reg)

 

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Maximum Peach



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  posted on 1/7/2007 at 01:51 PM
Not flaming anyone here, but we were told that there is a 12 ticket limit in the POG before the sale on Thursday. This policy has been in place for years, and others before you have had their orders, or partial orders cancelled. I understand the frustrations, but after reading the POG and the TM order form, there wasn't any doubt, in my mind, that there was 12 ticket limit through the online and phone systems.

I understand, also, that Lana was asked about this prior to the sale, and she gave a somewhat inconclusive answer. At that point, a phone call might have been made to TM to confirm or deny the restrictions.

I am guessing that this is a ABB policy, or a TM dealio, not a HTW rule. So here again, please direct your anger to the appropriate parties, not towards Lana or Rowland.

HTW is not the problem


 
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