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Author: Subject: Official Gregg Allman response to autopen issue

A Peach Supreme





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  posted on 5/10/2012 at 11:57 AM
Dear Fans,

This is Gregg. I am so excited that you purchased a copy of my memoir My Cross to Bear. The process of writing this book has been a long one, but it has been incredibly rewarding, and meeting so many of you in Atlanta for my first official book signing was an experience I will never forget.

It’s come to my attention that some of you have been dissatisfied about the signed copies of my book that you pre-ordered through Hittin’ the Note. Please know that I personally signed many of the books. Then I had a medical crisis. Not wanting to let anyone down, and knowing many more books had to be signed on a very tight deadline, I used an autopen, so that everyone could receive their signed editions on schedule with the book’s publication. Autopens are frequently used, and it replicated my exact signature, using my very own pen. The decision to do this was mine and mine alone—please do not blame Hittin’ the Note or my publisher.

I would never want to hurt anyone, especially not my fans, and now it seems as though I have. Therefore, I am going to offer you to return any books you are not happy with, for a full refund, including shipping and handling. As a token of my appreciation for being such a loyal fan, you may keep the backstage passes which were part of this special promotional offer.

I am, as always, most grateful to my fans. You are my family. I never want to let you down. I hope to be able to meet all of you as I continue to travel to many cities to personally shake your hand, pose for a photo, and sign your book.

Much love,

Gregory

[Edited on 5/10/2012 by JNB]

 

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World Class Peach



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  posted on 5/10/2012 at 12:02 PM
That's a surprise. I didn't expect a mea cupla from anyone in autopengate. Thanks for the explanation Gregg and an option for a refund.

Cheers!

 

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  posted on 5/10/2012 at 12:04 PM
Now that wasn't so hard.

Thanks Joe for posting. Shame any of this had to happen. Does Gregg's offer include the postage in returning the books? Clearly this was known before it blew up here. Some honesty would have gone a long way and prevented much from all parties involved.

 

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  posted on 5/10/2012 at 12:07 PM
All is well....You are the man bubba...Bless you Gregory!!

 

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  posted on 5/10/2012 at 12:11 PM
Thanks for the explanation. I am not happy at how it all went down, I think if people knew that Gregg had to use the autopen they would have cancelled the order.

I am very understanding though in the fact that Gregg had health issues that were beyond his control and thought this was the next best thing. Just my .02 cents in the matter.

 

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  posted on 5/10/2012 at 12:13 PM
quote:
Hittin' the Note has wanted to respond (again) to this issue for several days. However, we were asked to wait until an official response from the top was issued. Here it is:

Dear Fans,

This is Gregg. I am so excited that you purchased a copy of my memoir My Cross to Bear. The process of writing this book has been a long one, but it has been incredibly rewarding, and meeting so many of you in Atlanta for my first official book signing was an experience I will never forget.

It’s come to my attention that some of you have been dissatisfied about the signed copies of my book that you pre-ordered through Hittin’ the Note. Please know that I personally signed many of the books. Then I had a medical crisis. Not wanting to let anyone down, and knowing many more books had to be signed on a very tight deadline, I used an autopen, so that everyone could receive their signed editions on schedule with the book’s publication. Autopens are frequently used, and it replicated my exact signature, using my very own pen. The decision to do this was mine and mine alone—please do not blame Hittin’ the Note or my publisher.

I would never want to hurt anyone, especially not my fans, and now it seems as though I have. Therefore, I am going to offer you to return any books you are not happy with, for a full refund, including shipping and handling. As a token of my appreciation for being such a loyal fan, you may keep the backstage passes which were part of this special promotional offer.

I am, as always, most grateful to my fans. You are my family. I never want to let you down. I hope to be able to meet all of you as I continue to travel to many cities to personally shake your hand, pose for a photo, and sign your book.

Much love,

Gregory

Wow thanks at least for an explanation,as far as keeping the backstage passes?? They were part of the package deal to start with..Why not send us people that bought a book in good faith thinking YOU had actually signed it, a pic, or a SELF signed Backstage pass... so we know we have something from you and not a machine....regardless if it was your pen.. That is about the lamest thing I have ever heard, and to think of the money I have spent on , concerts, T-shirts, other ABB memorabilia, albums, cassettes, 8 tracks, CD's, since I first saw you guys in the early 70's, and the times I have seen you in concert I can not even count,, I know the money I have spent and my brother and my daughter, have at least paid a few of your house payments, or car payments , or whatever you spent it on... Take your Backstage passes that are mine to start with and SHOVE THEM...if I do decide to go to the concert this year it will be to see SKYNYRD....Bad business Gregg, and after what I read in your book about Duane, he wouldnt like it


 

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  posted on 5/10/2012 at 12:14 PM
quote:
No, we had no idea that there would be autopen autographs, as we stated in our initial response. We were as caught off guard as you. Believe it or not, your choice, but I know the truth. And, we feel horrible about this. The customer has every right to complain and to get a full refund.

JNB


I believe you 100% in that. I think the whole thing was just a giant miscommunication. It was rather unfortunate for HTN and the customers.

 

Peach Master



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  posted on 5/10/2012 at 12:21 PM
Joesph...all I ever wanted was the truth...and it is refreshing.....Ya'll are pure.

 

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Peach Master



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  posted on 5/10/2012 at 12:24 PM
Amen
 

Peach Head



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  posted on 5/10/2012 at 12:25 PM
Finally the truth

[Edited on 5/10/2012 by leebee]

[Edited on 5/10/2012 by leebee]

 

Peach Pro



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  posted on 5/10/2012 at 12:29 PM
JNB, What about those of us who have read the book and it's not a mint, brand new copy anymore or don't want to go through the hassle of packing it up and sending it back?
 

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  posted on 5/10/2012 at 12:32 PM
Love to you Gregory and all my friends at HTN!

 

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  posted on 5/10/2012 at 12:36 PM
well there you go from the man himself it was just with everything that was going down at the time they made the best decision they could, what they thought was best thing to do right then. hey man i am thankful we got HTN where else are we gona get all of our ABB stuff from. I mean them instant live cd,s do wear out beleave me! I just order some replacements the other day. so yall head over to HTN and show some love and buy something and lets start talking about how good these coming shows are gona be and how thankful we are for the ABB AND FAMILY AND FRIENDS. see yall at the carolina shows peace.
 

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  posted on 5/10/2012 at 12:37 PM
First I would like to say thanks Joe for starting this thread. Communication on the matter has been what most here have wanted. And I realize you wanted to find out what was going on, and that took time, but with that....I think a short post much sooner with something like...
"we appreciate your concerns, and are looking in to the matter. We will let everyone know asap" would have gone a long way in letting everyone know you guys were on top of this
But on top of the failure to communicate, the responses to peoples emails were absolutely unprofessional imho. And to Gregg...Either you, or the publisher should have stepped up and told the people at HTN what was going on. Because even though an auto pen may be used for signing autographs, they are not considered "legitimate " autographs. Myself, and others, most likely would not have purchased a book being sold as autographed, KNOWING a auto pen had been used instead.

What ebay guides says about autographs.....


For certain collectors (and I am one of them), few things will enhance a book’s value more than having the author hold the book in his hand and sign it, especially if you witness the signing and have it inscribed to you personally. Unfortunately, for most collectors, unless you are willing to settle for just the release of your favorite authors’ new books, you are stuck with the secondary market, with all its pitfalls and prevalent fraud. With this in mind, I thought I’d share a few tidbits of information on the subject I have learned along the way.

If you want to be certain that your signed book is genuine, you have three options:
Buy a signed limited edition, which is guaranteed by the publisher.
Pay to have the signature authenticated (a little less certain).
Buy the book directly from the person who witnessed the signing or, more risky, from someone who can trace the book back to the original signing (provenance).

As the first two of these can be quite expensive, and the third depends upon a trust factor, most collectors pretty much have to rely on their own judgment.

Let’s start with a truism that can help you identify the obvious fakes. Being human and subject to human frailties, it is almost impossible for anybody to sign their name exactly the same way, so real signatures will vary from book to book. At a large signing, due to fatigue, a signature at the end may have little in common with one at the beginning. An author’s signature will also change over time, due to age, vanity, expediency, or any number of other factors. Two examples come to mind. Scott Turow’s signature, which was at least partially legible before ‘Presumed Innocent’ made him famous, has degenerated into a scrawl which has caused more than one dealer to describe it as ‘initialed by the author.’ At the other end of the spectrum, Jasper Fforde started signing his books as ‘JASPER’ (all uppercase letters). As the volume of signings increased with the popularity of his books, he decided that the uppercase signature was too time-consuming and made a conscious effort to change it, experimenting with several different versions until he settled on the one he uses now. As a result, many dealers promote the original uppercase signature as ‘more valuable.’ Perhaps this may be a self-fulfilling prophecy…

Knowing that no two ‘real’ author signatures are identical can help you immediately identify the two most common ‘fakes’: the pre-printed signature, which has been with us for decades, and the autopen signature which is relatively new. Most collectors and dealers are familiar with the more widely known pre-printed signatures such as Twain and Alcott, but how many know about Barbara Bush’s book ‘Memoirs’ or Rush Limbaugh’s ‘See I Told You So?’ By comparing the signatures in just two of the same books, it is easy to see that they are absolutely identical in all respects, even to the placement on the page. If you are technologically literate, you can ‘capture’ the signature in a graphics program and overlay them, or at least display them side-by-side. The same is true of autopen signatures. Because they are made by a mechanical device, they are identical, although page placement may vary (the same page may not be used or the book may not be placed in the same position during the ‘signing’). Be especially aware of books with labels stuck on the dustjacket saying, ‘autographed copy,’ which appear in bookstores which did not hold an author signing (not to be confused with legitimate signings at a store which has the author sign extra copies for sale later). These are often signed by autopen and are primarily used on popular books for which the author doesn’t have the time or the inclination to hold a signing. A prime example here is Hillary Clinton’s ‘It Takes a Village.’ As she was First Lady at the time of publication, it was not considered ‘politically correct’ for her to have any book signings (although she did sign a few at public and private appearances). How, then, did several thousand ‘signed’ copies appear on the shelves of bookstores? You guessed it -- an autopen. And not just one; it has been reported by people who follow these things that three separate autopens were used to produce the volume needed, each one just a little different. I, myself, have found multiple copies of each of the three (and only three so far).

This brings us to the most insidious of the fakes - the ‘light box wizard.’ The concept is simple - it’s called ‘tracing’ (and you’ve probably done it yourself for less sinister purposes). Construct a small box with a strong light inside and a piece of glass or Plexiglas on one side. Find an authentic signature by your author of choice and place it on the glass. Now open the book to the selected page and location, place it over the signature and turn on the light. Carefully trace the signature, now clearly visible through the book page and voila -- a perfect ‘flatsigned’ book! If you are very thorough, you can even trace a short inscription, making the signature look even more legitimate (the favorite is ‘Best wishes’). As these ‘signatures’ are made by a human hand, with attendant variations, it is a little more difficult (but not impossible) to identify them. Since most crooks are greedy, it is unlikely that they made only one copy of a valuable signature, which explains the proliferation of J.K. Rowling and Stephen King ‘signatures.’ Therefore, you can often find more than one book by the same author being offered by these crooked dealers. While the lines in the signature may vary slightly, the size will not. Both the vertical and horizontal size will be exactly the same since it was traced from the same original. Also, being traced, the size and slant of each letter will be pretty much the same and the crossed t’s and dotted i’s will be in the same place. Look for ‘wavy’ lines and starts and stops (identified by a portion of a line not quite aligning with another or a heavier ink concentration in the middle of a line).

While not 100%, the above will help eliminate the more common ‘fakes’ in your collection (or dealer stock). The real problem is the forgery by a very competent forger. Most amateurs (or crooked idiots) produce a signature which is almost immediately identified as a forgery by even relatively inexperienced collectors and dealers, and can often be identified by the wavy lines and starts and stops referenced above. The expert forger has been known to fool even the most experienced authenticators, and remains a problem. Fortunately, most forgers who have taken the time to produce such an expert forgery are not going to waste that time and effort on -- to them -- ‘trivial’ books. On the plus side, if the forgery is that good, chances are you’ll never know it anyway.

So, if your signed copy by your favorite author passes the above tests and it’s not in the higher end of the collectible market, the chances are very good that it is real.


http://reviews.ebay.com/Collecting-signed-books?ugid=10000000000013679

Once again I want to thank you for starting this thread Joe, but I'm really disappointed on how this has been handled.

 

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Well 30 years of heart and soul,lord we took it further than rock and roll.
We stood together thru thick and thin,yeah we made the best of it all back then.
Then I guess time took it's toll,cut me deep,cut me cold.
Brother against brother....

 

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  posted on 5/10/2012 at 12:39 PM
While it's nice that Gregg has taken HTN off the hook, it still does not excuse his behavior and he is maintaining the autopen signature is acceptable.

If you are satisfied with an autopenned book, or are OK with paying return postage, that's great.

For those who are not satisfied with paying the return shipping and the hassle of return this is not acceptable, and will leave a bad taste from the experience.

 

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Zen Peach



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  posted on 5/10/2012 at 12:40 PM
quote:
Wow thanks at least for an explanation,as far as keeping the backstage passes?? They were part of the package deal to start with..Why not send us people that bought a book in good faith thinking YOU had actually signed it, a pic, or a SELF signed Backstage pass... so we know we have something from you and not a machine....regardless if it was your pen.. That is about the lamest thing I have ever heard, and to think of the money I have spent on , concerts, T-shirts, other ABB memorabilia, albums, cassettes, 8 tracks, CD's, since I first saw you guys in the early 70's, and the times I have seen you in concert I can not even count,, I know the money I have spent and my brother and my daughter, have at least paid a few of your house payments, or car payments , or whatever you spent it on... Take your Backstage passes that are mine to start with and SHOVE THEM...if I do decide to go to the concert this year it will be to see SKYNYRD....Bad business Gregg, and after what I read in your book about Duane, he wouldnt like it

That is about the most selfish and childish post I have seen or read on this subject yet.

Gregg has been on death's doorstep more than any of us probably realize here in the last 2 or 3 years, and he gets THIS for trying to meet deadlines and commitments?

You ought to be proud of yourself for that post.

The rest of you who have sent terse e-mails, phone calls and posts to or towards HTN should apologize. You think things like this can be resolved with the snap of a finger? As I recall, they made the refund offer immediately, but NOOOOOOOOOO! "We want blood!!"

God, and to think that this place used to be my home on the internet.

 

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  posted on 5/10/2012 at 12:44 PM
what an insult ... keep a few stickers??? Thanks much Gregory. Your merch co. is a fraud.

 

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  posted on 5/10/2012 at 12:46 PM
I'm talking to you, Vicky.

 

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  posted on 5/10/2012 at 12:48 PM
quote:
I'm talking to you, Vicky.
Walk a mile in her shoes, Rob. She's been bombarded with nasty-grams and irate phone calls for a few days and she lost her composure. She's human. Cut her some slack.

 

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  posted on 5/10/2012 at 12:51 PM
quote:
quote:
I'm talking to you, Vicky.
Walk a mile in her shoes, Rob. She's been bombarded with nasty-grams and irate phone calls for a few days and she lost her composure. She's human. Cut her some slack.


Dig this: remember the basket of handmade glass mushrooms (hand signed) I was handing out at Ron's party a few years ago (pretty sure Joe has a few too) .....

Well ......... I bought them in Mexico and signed them!! HA HA


Ya Dig?

[Edited on 5/10/2012 by Rob_in_NC]

 

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Peach Bud



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  posted on 5/10/2012 at 12:53 PM
quote:
quote:
Wow thanks at least for an explanation,as far as keeping the backstage passes?? They were part of the package deal to start with..Why not send us people that bought a book in good faith thinking YOU had actually signed it, a pic, or a SELF signed Backstage pass... so we know we have something from you and not a machine....regardless if it was your pen.. That is about the lamest thing I have ever heard, and to think of the money I have spent on , concerts, T-shirts, other ABB memorabilia, albums, cassettes, 8 tracks, CD's, since I first saw you guys in the early 70's, and the times I have seen you in concert I can not even count,, I know the money I have spent and my brother and my daughter, have at least paid a few of your house payments, or car payments , or whatever you spent it on... Take your Backstage passes that are mine to start with and SHOVE THEM...if I do decide to go to the concert this year it will be to see SKYNYRD....Bad business Gregg, and after what I read in your book about Duane, he wouldnt like it

That is about the most selfish and childish post I have seen or read on this subject yet.

Gregg has been on death's doorstep more than any of us probably realize here in the last 2 or 3 years, and he gets THIS for trying to meet deadlines and commitments?

You ought to be proud of yourself for that post.

The rest of you who have sent terse e-mails, phone calls and posts to or towards HTN should apologize. You think things like this can be resolved with the snap of a finger? As I recall, they made the refund offer immediately, but NOOOOOOOOOO! "We want blood!!"

God, and to think that this place used to be my home on the internet.


It's not your hard earned money that was spent , and I should have a right to say what I want, and I care less what you think or Duane 69... It was a insult.. and he could care less..now me to

 

Zen Peach



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  posted on 5/10/2012 at 12:55 PM
I'm wondering how "many" of the books Gregg signed.

 

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Maximum Peach



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  posted on 5/10/2012 at 12:55 PM
quote:
quote:
Wow thanks at least for an explanation,as far as keeping the backstage passes?? They were part of the package deal to start with..Why not send us people that bought a book in good faith thinking YOU had actually signed it, a pic, or a SELF signed Backstage pass... so we know we have something from you and not a machine....regardless if it was your pen.. That is about the lamest thing I have ever heard, and to think of the money I have spent on , concerts, T-shirts, other ABB memorabilia, albums, cassettes, 8 tracks, CD's, since I first saw you guys in the early 70's, and the times I have seen you in concert I can not even count,, I know the money I have spent and my brother and my daughter, have at least paid a few of your house payments, or car payments , or whatever you spent it on... Take your Backstage passes that are mine to start with and SHOVE THEM...if I do decide to go to the concert this year it will be to see SKYNYRD....Bad business Gregg, and after what I read in your book about Duane, he wouldnt like it

That is about the most selfish and childish post I have seen or read on this subject yet.

Gregg has been on death's doorstep more than any of us probably realize here in the last 2 or 3 years, and he gets THIS for trying to meet deadlines and commitments?

You ought to be proud of yourself for that post.

The rest of you who have sent terse e-mails, phone calls and posts to or towards HTN should apologize. You think things like this can be resolved with the snap of a finger? As I recall, they made the refund offer immediately, but NOOOOOOOOOO! "We want blood!!"

God, and to think that this place used to be my home on the internet.

Can't agree with you on this one brother Dave.
Please read my post on this just 2 post before yours. And as far as emails...the only ones I have seen are from HTN, and they ain't too nice buddy. Certainly not a good way to communicate to your customers, no matter how their communication to you was worded.
I still think you are one of the most, if not the most, level headed people on this site!

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.
We stood together thru thick and thin,yeah we made the best of it all back then.
Then I guess time took it's toll,cut me deep,cut me cold.
Brother against brother....

 

True Peach



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  posted on 5/10/2012 at 12:55 PM
quote:
quote:
Wow thanks at least for an explanation,as far as keeping the backstage passes?? They were part of the package deal to start with..Why not send us people that bought a book in good faith thinking YOU had actually signed it, a pic, or a SELF signed Backstage pass... so we know we have something from you and not a machine....regardless if it was your pen.. That is about the lamest thing I have ever heard, and to think of the money I have spent on , concerts, T-shirts, other ABB memorabilia, albums, cassettes, 8 tracks, CD's, since I first saw you guys in the early 70's, and the times I have seen you in concert I can not even count,, I know the money I have spent and my brother and my daughter, have at least paid a few of your house payments, or car payments , or whatever you spent it on... Take your Backstage passes that are mine to start with and SHOVE THEM...if I do decide to go to the concert this year it will be to see SKYNYRD....Bad business Gregg, and after what I read in your book about Duane, he wouldnt like it

That is about the most selfish and childish post I have seen or read on this subject yet.

Gregg has been on death's doorstep more than any of us probably realize here in the last 2 or 3 years, and he gets THIS for trying to meet deadlines and commitments?

You ought to be proud of yourself for that post.

The rest of you who have sent terse e-mails, phone calls and posts to or towards HTN should apologize. You think things like this can be resolved with the snap of a finger? As I recall, they made the refund offer immediately, but NOOOOOOOOOO! "We want blood!!"

God, and to think that this place used to be my home on the internet.


Dave, I don't think anyone owes HTN an apology and I don't think Gregg's explanation is satisfactory either. I am sure an announcement of a delay in shipping would have been preferred and accepted more universally than substituting an autopenned signature. No one was asking blood, they were asking for the product they paid for. As I said above, not everyone has the same opinion, and your post above denies the legitimacy of those who do not feel the way that you do.

 

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  posted on 5/10/2012 at 01:00 PM
quote:
quote:
Wow thanks at least for an explanation,as far as keeping the backstage passes?? They were part of the package deal to start with..Why not send us people that bought a book in good faith thinking YOU had actually signed it, a pic, or a SELF signed Backstage pass... so we know we have something from you and not a machine....regardless if it was your pen.. That is about the lamest thing I have ever heard, and to think of the money I have spent on , concerts, T-shirts, other ABB memorabilia, albums, cassettes, 8 tracks, CD's, since I first saw you guys in the early 70's, and the times I have seen you in concert I can not even count,, I know the money I have spent and my brother and my daughter, have at least paid a few of your house payments, or car payments , or whatever you spent it on... Take your Backstage passes that are mine to start with and SHOVE THEM...if I do decide to go to the concert this year it will be to see SKYNYRD....Bad business Gregg, and after what I read in your book about Duane, he wouldnt like it

That is about the most selfish and childish post I have seen or read on this subject yet.

Gregg has been on death's doorstep more than any of us probably realize here in the last 2 or 3 years, and he gets THIS for trying to meet deadlines and commitments?

You ought to be proud of yourself for that post.

The rest of you who have sent terse e-mails, phone calls and posts to or towards HTN should apologize. You think things like this can be resolved with the snap of a finger? As I recall, they made the refund offer immediately, but NOOOOOOOOOO! "We want blood!!"

God, and to think that this place used to be my home on the internet.


I'm with Dave, susea, and, also with Bupp on his posts.

I would suppose, knowing Dave as I do, he has sat with his face in his hand as I have while the judges and juries have decided that Joe, Vicky, John and HTN in general should so personally vilified. He finally spoke.

I am reminded of...

Sir Bedevere: There are ways of telling whether she is a witch.
Peasant 1: Are there? Oh well, tell us.
Sir Bedevere: Tell me. What do you do with witches?
Peasant 1: Burn them.
Sir Bedevere: And what do you burn, apart from witches?
Peasant 1: More witches.
Peasant 2: Wood.
Sir Bedevere: Good. Now, why do witches burn?
Peasant 3: ...because they're made of... wood?
Sir Bedevere: Good. So how do you tell whether she is made of wood?
Peasant 1: Build a bridge out of her.
Sir Bedevere: But can you not also build bridges out of stone?
Peasant 1: Oh yeah.
Sir Bedevere: Does wood sink in water?
Peasant 1: No, no, it floats!... It floats! Throw her into the pond!
Sir Bedevere: No, no. What else floats in water?
Peasant 1: Bread.
Peasant 2: Apples.
Peasant 3: Very small rocks.
Peasant 1: Cider.
Peasant 2: Gravy.
Peasant 3: Cherries.
Peasant 1: Mud.
Peasant 2: Churches.
Peasant 3: Lead! Lead!
King Arthur: A Duck.
Sir Bedevere: ...Exactly. So, logically...
Peasant 1: If she weighed the same as a duck... she's made of wood.
Sir Bedevere: And therefore...
Peasant 2: ...A witch!



[Edited on 5/10/2012 by alanwoods]

 

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