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Author: Subject: I gotta' tell you Joe Bell, and staff at HTN

Maximum Peach





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  posted on 5/9/2012 at 10:16 PM
THIS , is very sad......
From musicman on the auto pen thread....

quote:
I received an email response from Vicky Bell from HTN a few hours ago. My email to her complained about the lame refund offer and I told her that I wanted a book actually autographed by Gregg since that's what was advertised and that is what I paid for. I told her the fans were not pleased with the refund offer and that HTN was disrespecting their fan base by not making it right. Here is her entire response:

"I don't care anymore. We have apologized, told you all that we would refund you in full and you still want more blood. Sorry. You all have beatened (sic) a dead horse".

This effed up response is from the office manager/customer service representative of HTN. So to those folks who still think HTN is looking into the issue, will make it right, has always done the right thing, blah blah blah, her email speaks volumes. All you will get is the refund. They will not do any more, they will not get you a true autograph and they will not give a sh*t about any of us. This lame company will not get another dollar from me. That's the end of the line Brothers.


You guys have had A LOT of people here on this site who have not only spent their hard earned money on your merchandise over the years, but have stuck right beside you during this complete fiasco. I don't believe I have EVER seen a poorer response to such a widespread issue concerning the purchase of goods from a company. I am just quite honestly....absolutely flabbergasted with the total disregard (and don't even go there with the "ship it back" cop out) with the people who have complained of what they believe is an outright rip off.
You are the official distributor of merchandise for the Allman Brothers Band, which means you not only make money for you, but the band also. I would think, (hope)there would be a better business plan than the one at hand. But I guess Moogis should have been a clue.
As a business owner myself, I cant even fathom this kind of response by a company.
Like I said....this is VERY sad.

 

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Well 30 years of heart and soul,lord we took it further than rock and roll.
We stood together thru thick and thin,yeah we made the best of it all back then.
Then I guess time took it's toll,cut me deep,cut me cold.
Brother against brother....

 
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Zen Peach



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  posted on 5/10/2012 at 12:18 AM
Amazing, isn't it?

 

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Peach Pro



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  posted on 5/10/2012 at 01:08 AM
I don't have a horse in this race because I had not yet ordered the book. But, even though I don't have a lot of posts to my credit, I have visited this site almost everyday for several years - sometimes several times a day. I visit here because because of the sense of community and the feeling that if I knew most of you personally, I'd really like you. I find this whole situation to be very sad. I can't blame people who purchased the supposedly autographed books for feeling misled and anything from disappointed to angry. It seems really difficult to ascertain where the blame lies. I would think that something along the lines of a genuinely autographed photo of Gregg mailed out to all of you who purchased the book would be a relatively cost effective way of providing both the book (which you already have) and the autograph (which you did not get). I find it surprising when anyone does not grasp the value and impact of a genuine heartfelt apology. I hope the good vibes that I enjoy so much around here will make their way back and be once again the dominant feature of this site.
 

A Peach Supreme



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  posted on 5/10/2012 at 01:15 AM
Wow. Heaavvvyyyy stuff...

 

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Peach Master



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  posted on 5/10/2012 at 06:42 AM
^^

 

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Maximum Peach



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  posted on 5/10/2012 at 07:21 AM
quote:
This thread wasn't even started by a customer affected by this debacle, just an onlooker loving the drama.

My daddy taught me you should ALWAYS know what you are talking about, before you start running your mouth.
I know a few things about business, and one of them is....
Bad publicity in business spreads like wildfire.

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.

We stood together thru thick and thin,yeah we made the best of it all back then.

Then I guess time took it's toll,cut me deep,cut me cold.

Brother against brother....

 

Maximum Peach



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  posted on 5/10/2012 at 07:35 AM
quote:
Again, you didn't buy the book so where is YOUR dog in this race?

OK. I'll try this AGAIN! My daddy taught me you should ALWAYS know what you are talking about, BEFORE YOU START RUNNING YOUR MOUTH!!!

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.

We stood together thru thick and thin,yeah we made the best of it all back then.

Then I guess time took it's toll,cut me deep,cut me cold.

Brother against brother....

 

Maximum Peach



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  posted on 5/10/2012 at 07:42 AM
quote:
quote:
quote:
Again, you didn't buy the book so where is YOUR dog in this race?

OK. I'll try this AGAIN! My daddy taught me you should ALWAYS know what you are talking about, BEFORE YOU START RUNNING YOUR MOUTH!!!

So did you buy it or not?

How about Moogis, ever pay for that?

Or do you just love complaining to businesses for products you never purchased?

[Edited on 5/10/2012 by 69Duane]

I'll tell you the same thing Gregg told Dickey, Butch.
I'm not going to go there with you.

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.

We stood together thru thick and thin,yeah we made the best of it all back then.

Then I guess time took it's toll,cut me deep,cut me cold.

Brother against brother....

 

Zen Peach



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  posted on 5/10/2012 at 08:01 AM
One telltale sign was the amount of people that posted during presales for Gregg's album and book that they would be skipping HTN and buying at a store. Obviously this is not just some sort of isolated incident in many customers/fans view. For a business that is the official distributer of the band's merchandise that isn't very good. They are responsible to the customers and the band as they represent them also. As with all business, they should be held accountable for their actions. If you consider this to be good customer service and you are happy with getting a refund which costs you even more money then fine. But it is obvious that you are in the minority and haven't really read the posts or the brief HTN responses.

 

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Zen Peach



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  posted on 5/10/2012 at 08:27 AM
...and now we got the thread and thought police telling people how they should feel. Oh brother.

 

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Extreme Peach



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  posted on 5/10/2012 at 08:48 AM
quote:
quote:
But I guess Moogis should have been a clue.

First, were you even a subscriber to Moogis? Didn't think so.

Second, what does one have to do with the other?

NOTHING

This peachy community is anything but. Makes me ill.


Hey 69, I subscribed to Moogis got scammed, bought 2 copies of the book, got scammed twice.... Bought tickets to the Beacon shows and made travel plans last year and the shows got cancelled two weeks before due to some awful reason AKA bad ticket sales...

Can you tell me how I should be feeling since you seem to have all the answers?

We have all been part of this community for a while, HTN is in the wrong here and you are too blind to see it... get off the happy pills and come back down to Earth, the people in the community are great, the people who the community represents not so much these days... there are no ifs ands or buts about it.

 

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Zen Peach



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  posted on 5/10/2012 at 08:55 AM
quote:
quote:
One telltale sign was the amount of people that posted during presales for Gregg's album and book that they would be skipping HTN and buying at a store. Obviously this is not just some sort of isolated incident in many customers/fans view. For a business that is the official distributer of the band's merchandise that isn't very good. They are responsible to the customers and the band as they represent them also. As with all business, they should be held accountable for their actions. If you consider this to be good customer service and you are happy with getting a refund which costs you even more money then fine. But it is obvious that you are in the minority and haven't really read the posts or the brief HTN responses.

There is a reasonable response to everything. This thread is unnecessary and part of that unreasonable response. The HTN folks are part of this community, too. This isn't Walmart we're dealing with here.

You and others acting like HTN purposefully deceived everyone, then ran and hid and refused to take care of the matter.

Neither is the case here.



So what is the case? Did they make an effort to explain the situation, offer a resolution which was acceptable? No they didn't. In fact, their silence and lack of an apology is a big part of the problem. Sending a message stating to send the damn books back, pay to do it so they can resell them and stop beating a dead horse is not exactly customer service. maybe it is to you but obviously not others.

If they had said, "sorry we messed up" , people would have still been bothered but not to the same extent. Like I tell my kids, be responsible for your actions and own up to them when you are wrong. Not easy at first but much better in the long run.

 

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Extreme Peach



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  posted on 5/10/2012 at 08:56 AM
quote:
quote:
quote:
quote:
But I guess Moogis should have been a clue.

First, were you even a subscriber to Moogis? Didn't think so.

Second, what does one have to do with the other?

NOTHING

This peachy community is anything but. Makes me ill.


Hey 69, I subscribed to Moogis got scammed, bought 2 copies of the book, got scammed twice.... Bought tickets to the Beacon shows and made travel plans last year and the shows got cancelled two weeks before due to some awful reason AKA bad ticket sales...

Can you tell me how I should be feeling since you seem to have all the answers?

We have all been part of this community for a while, HTN is in the wrong here and you are too blind to see it... get off the happy pills and come back down to Earth, the people in the community are great, the people who the community represents not so much these days... there are no ifs ands or buts about it.

You sound like someone entitled to complain. Carry on.

I never told anyone how to feel, I said this thread was unnecessary especially since it was started by a non-customer.

The drama needs to cease.


That is something we both agree on, but it won't cease until HTN makes things right. Many including myself thinks their handling of this matter is insulting. Their "resolution" was awful and they have yet to even come clean or give anybody any answers... thats all many of us even want.
One of the copies I bought was for my girlfriends father, I gave it to him before all this got unraveled how am i supposed to send that copy back? how can I tell him "hey Jon, sorry but the book I gave you that you were so excited to get was completely fake."

If amazon did this or Barnes and Noble would you have as much sympathy?
Part of me wishes it was one of those companies because I know their customer service team in India would have done the right thing by now.... maybe outsourcing is the answer after all.

 

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Maximum Peach



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  posted on 5/10/2012 at 09:04 AM
69, why are you attacking other upstanding members of this board? Who the hell are you? Why does it matter if a member bought the book or not to voice an opinion? HTN effed up as they are front line responsible for selling a fake auto. Plain and simple. I dont give a shi*t if they knew or not, they need to fix the issue. A returned book gets the buyer neither a book nor the autograph. Thats what they paid for. The solution to the problem is lame and ill-conceived.Vickys response to me says it all; there will be no follow up, no explanation no nothing. Is that a company you want to defend? Be my guest but they will not get any of my $.

 

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Maximum Peach



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  posted on 5/10/2012 at 09:16 AM
quote:
quote:
69, why are you attacking other upstanding members of this board? Who the hell are you? Why does it matter if a member bought the book or not to voice an opinion? HTN effed up as they are front line responsible for selling a fake auto. Plain and simple. I dont give a shi*t if they knew or not, they need to fix the issue. A returned book gets the buyer neither a book nor the autograph. Thats what they paid for. The solution to the problem is lame and ill-conceived.Vickys response to me says it all; there will be no follow up, no explanation no nothing. Is that a company you want to defend? Be my guest but they will not get any of my $.

Let's see the email you sent to Vicki. Show us how you treat people in times like these. Did you let her have it real good?


No I was very polite. My synopisis said it all. No foul or harsh language, I simply voiced my complaint.

 

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Extreme Peach



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  posted on 5/10/2012 at 09:18 AM
quote:
quote:
quote:
quote:
One telltale sign was the amount of people that posted during presales for Gregg's album and book that they would be skipping HTN and buying at a store. Obviously this is not just some sort of isolated incident in many customers/fans view. For a business that is the official distributer of the band's merchandise that isn't very good. They are responsible to the customers and the band as they represent them also. As with all business, they should be held accountable for their actions. If you consider this to be good customer service and you are happy with getting a refund which costs you even more money then fine. But it is obvious that you are in the minority and haven't really read the posts or the brief HTN responses.

There is a reasonable response to everything. This thread is unnecessary and part of that unreasonable response. The HTN folks are part of this community, too. This isn't Walmart we're dealing with here.

You and others acting like HTN purposefully deceived everyone, then ran and hid and refused to take care of the matter.

Neither is the case here.



So what is the case? Did they make an effort to explain the situation, offer a resolution which was acceptable? No they didn't. In fact, their silence and lack of an apology is a big part of the problem. Sending a message stating to send the damn books back, pay to do it so they can resell them and stop beating a dead horse is not exactly customer service. maybe it is to you but obviously not others.

If they had said, "sorry we messed up" , people would have still been bothered but not to the same extent. Like I tell my kids, be responsible for your actions and own up to them when you are wrong. Not easy at first but much better in the long run.

Offering refunds is HTN being responsible for their actions. That is the extent of their obligation to their customers, after all they did ship a product not as advertised. They did this quickly, on a weekend even.

There have been THREE WHOLE BUSINESS DAYS since this all blew up. If HTN is well beneath where this autosignature decision was made, which is probably the case, then it might take them a few days to get the answers this community DEMANDS.

In the meantime, the whole ordeal has blown way out of proportion. Everyone needs to go easy, I think the individuals at HTN (not HTN the company) are owed a bit more respect than what they are being given right now.


I think they owe the customers a bit more respect... We'll have to agree to disagree.

 

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Maximum Peach



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  posted on 5/10/2012 at 09:20 AM
quote:
There have been THREE WHOLE BUSINESS DAYS since this all blew up. If HTN is well beneath where this autosignature decision was made, which is probably the case, then it might take them a few days to get the answers this community DEMANDS.


They were able to say this yesterday in an email to a disgruntled customer!

"I don't care anymore. We have apologized, told you all that we would refund you in full and you still want more blood. Sorry. You all have beatened (sic) a dead horse".

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.

We stood together thru thick and thin,yeah we made the best of it all back then.

Then I guess time took it's toll,cut me deep,cut me cold.

Brother against brother....

 

Maximum Peach



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  posted on 5/10/2012 at 09:24 AM
quote:
Did Joe Bell somehow wrong the thread starter in some way?

Is Joe Bell the President, owner, spokesperson for the company Hittin' The Note?

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.

We stood together thru thick and thin,yeah we made the best of it all back then.

Then I guess time took it's toll,cut me deep,cut me cold.

Brother against brother....

 

Zen Peach



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  posted on 5/10/2012 at 09:25 AM
quote:
quote:
quote:
quote:
One telltale sign was the amount of people that posted during presales for Gregg's album and book that they would be skipping HTN and buying at a store. Obviously this is not just some sort of isolated incident in many customers/fans view. For a business that is the official distributer of the band's merchandise that isn't very good. They are responsible to the customers and the band as they represent them also. As with all business, they should be held accountable for their actions. If you consider this to be good customer service and you are happy with getting a refund which costs you even more money then fine. But it is obvious that you are in the minority and haven't really read the posts or the brief HTN responses.

There is a reasonable response to everything. This thread is unnecessary and part of that unreasonable response. The HTN folks are part of this community, too. This isn't Walmart we're dealing with here.

You and others acting like HTN purposefully deceived everyone, then ran and hid and refused to take care of the matter.

Neither is the case here.



So what is the case? Did they make an effort to explain the situation, offer a resolution which was acceptable? No they didn't. In fact, their silence and lack of an apology is a big part of the problem. Sending a message stating to send the damn books back, pay to do it so they can resell them and stop beating a dead horse is not exactly customer service. maybe it is to you but obviously not others.

If they had said, "sorry we messed up" , people would have still been bothered but not to the same extent. Like I tell my kids, be responsible for your actions and own up to them when you are wrong. Not easy at first but much better in the long run.

Offering refunds is HTN being responsible for their actions. That is the extent of their obligation to their customers, after all they did ship a product not as advertised. They did this quickly, on a weekend even.

There have been THREE WHOLE BUSINESS DAYS since this all blew up. If HTN is well beneath where this autosignature decision was made, which is probably the case, then it might take them a few days to get the answers this community DEMANDS.

In the meantime, the whole ordeal has blown way out of proportion. Everyone needs to go easy, I think the individuals at HTN (not HTN the company) are owed a bit more respect than what they are being given right now.


To get respect, you have to give it. In this post alone, you wrote more than they have. All they had to do was create a thread and state what their intentions are. Simple.

An example
We understand that there is some issues with the Autographed copies of the book. We here at HTN have our customers in mind and are working to resolve this issue and provide some answers. Our customers satisfaction is important to us and we apologize for any problems that this has created. As always, we will do our best to recitfy any issues that our customers have. It is unfortunate that this has taken place and ask for your patience while we resolve this.
Sorry and thanks for doing business with us.


That took me one minute. It also comes across better than saying we are sick of this and your complaints. Stick the damn book in the mail so we can sell it to someone else and stop beating a damn dead horse.

Amazing that you somehow feel the people that bought it are at fault and are being mean to some nice people who as you wrote " all they did was ship a product not as advertised".

 

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Maximum Peach



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  posted on 5/10/2012 at 09:25 AM
quote:
quote:
quote:
quote:
69, why are you attacking other upstanding members of this board? Who the hell are you? Why does it matter if a member bought the book or not to voice an opinion? HTN effed up as they are front line responsible for selling a fake auto. Plain and simple. I dont give a shi*t if they knew or not, they need to fix the issue. A returned book gets the buyer neither a book nor the autograph. Thats what they paid for. The solution to the problem is lame and ill-conceived.Vickys response to me says it all; there will be no follow up, no explanation no nothing. Is that a company you want to defend? Be my guest but they will not get any of my $.

Let's see the email you sent to Vicki. Show us how you treat people in times like these. Did you let her have it real good? [/quote

No I was very polite. My synopisis said it all. No foul or harsh language, I simply voiced my complaint.

Well, I will be in the minority here as I seem to be on the matter in general... but I will reserve judgment on Vicki until I see your email to her. Seems very unfair that you run right to the website to post her email without posting the relevant context along with it.

And just because you didn't use curse words doesn't mean you weren't being rude.


I dont really care what you think. I dont need your approval on my email content. Your opinion is set on HTN as you have clearly posted. I need not prove anything to you.

 

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Extreme Peach



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  posted on 5/10/2012 at 09:25 AM
quote:
quote:
If amazon did this or Barnes and Noble would you have as much sympathy?

Nope. I wouldn't be commenting if this was anyone but HTN.

Do you see the thread title here? It calls out "Joe Bell" by name. Did Joe Bell somehow wrong the thread starter in some way?

Now you're getting somewhere.




So HTN is allowed to falsely advertise to a customer or in my eyes rip them off but other companies are not...
Since we are able to put a name to the company that makes it okay to you?

I think the fact that people know Joe Bell personally and he and his company are still pulling this crap should burn even more.

I know 4 people that work at Barnes and Noble... guess they can do no wrong since I can put a name to the company.

I understand where you are coming from, but I dont agree with you at all. Did you buy the signed book from HTN?

 

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Maximum Peach



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  posted on 5/10/2012 at 09:30 AM
quote:
They are part of this community.

They are a company which did not sell a product as advertised.

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.

We stood together thru thick and thin,yeah we made the best of it all back then.

Then I guess time took it's toll,cut me deep,cut me cold.

Brother against brother....

 

Extreme Peach



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  posted on 5/10/2012 at 09:33 AM
quote:
quote:
quote:
quote:
If amazon did this or Barnes and Noble would you have as much sympathy?

Nope. I wouldn't be commenting if this was anyone but HTN.

Do you see the thread title here? It calls out "Joe Bell" by name. Did Joe Bell somehow wrong the thread starter in some way?

Now you're getting somewhere.




So HTN is allowed to falsely advertise to a customer or in my eyes rip them off but other companies are not...
Since we are able to put a name to the company that makes it okay to you?

I think the fact that people know Joe Bell personally and he and his company are still pulling this crap should burn even more.

I know 4 people that work at Barnes and Noble... guess they can do no wrong since I can put a name to the company.

I understand where you are coming from, but I dont agree with you at all. Did you buy the signed book from HTN?

Nope.

But that doesn't exclude me from commenting on how people are treating others around here right now.


Then what gives you the right to have such a strong opinion for Fanfrom71 for posting even tho he didnt buy the book.
Kind of hypocritical...

Anyway, i dont want to argue with you, you seem like a good person and i think your getting caught in the middle of a real sensitive issue right now. It seems like you do have an understanding where people are coming from on one side, and I do understand where you are coming from on your end.
It has only been a few days you are right but there definitely should have been a follow up by now from HTN, they posted on Saturday and has been silent since. The few messages we do see from their camp have been fairly negative.
I just want an answer, I think I know what the answer is already but I want to hear them come clean and say it... the fact that they won't or haven't yet is an insult to anyone who has ever done business with them.

 

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Zen Peach



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  posted on 5/10/2012 at 09:37 AM
quote:
quote:
quote:
quote:
If amazon did this or Barnes and Noble would you have as much sympathy?

Nope. I wouldn't be commenting if this was anyone but HTN.

Do you see the thread title here? It calls out "Joe Bell" by name. Did Joe Bell somehow wrong the thread starter in some way?

Now you're getting somewhere.




So HTN is allowed to falsely advertise to a customer or in my eyes rip them off but other companies are not...
Since we are able to put a name to the company that makes it okay to you?

I think the fact that people know Joe Bell personally and he and his company are still pulling this crap should burn even more.

I know 4 people that work at Barnes and Noble... guess they can do no wrong since I can put a name to the company.

I understand where you are coming from, but I dont agree with you at all. Did you buy the signed book from HTN?

Nope.

But that doesn't exclude me from commenting on how people are treating others around here right now.


LMAO! After calling out fanfrom 71 about not buying ( when you really have no idea) and running around defending people and then stating you didn't buy it. Too funny.

So far you have said

They sent things not as advertised by them.
You would go after another company but not them.
Yes they are guilty of bad customer service.

I think you should stop trying to help them. It seems to me that you are actually causing even more ill feelings toards them.

 

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Maximum Peach



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  posted on 5/10/2012 at 09:40 AM
Um...let's make one thing VERY clear, even though it will piss Butch off. I DID purchase an "autographed" copy of My Cross To Bear from Hittin' The Note.
So I do have a horse in this race, and I damn well have a right to be pissed off of about this.

 

____________________
Well 30 years of heart and soul,lord we took it further than rock and roll.

We stood together thru thick and thin,yeah we made the best of it all back then.

Then I guess time took it's toll,cut me deep,cut me cold.

Brother against brother....

 
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