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Author: Subject: Response from Moogis

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  posted on 3/12/2010 at 11:53 AM
Your message has been received, I will answer it as quickly as possible.
> Please be patient, there are a lot of people to be helped and just one
> Jeremy. The problem that many experienced during the first half of the 3/11
> opening show was caused by an error made by our server. The problem was
> corrected just before intermission and the feed is running correctly now and
> will continue to do so for the remainder of the 2010 NYC Run. If you are
> now still running into problems, they are likely on user-end related now.

The sweet aroma of BS. If tonights the same im out

 

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Peach Master



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  posted on 3/12/2010 at 12:20 PM
People were still freezing all at the same time in he second set, just not as much
as the first set. Also the video did not look as good to me in the second set, maybe
the change was to cut the bandwidth.

Hopefully tonight will be better and the replays will look fine. Last year was much
smoother. Also, so far from what I've seen the claim that the video quality will be better
this year has not come through.

 

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  posted on 3/12/2010 at 12:20 PM
" If you are now still running into problems, they are likely on user-end related now."

uh huh

as expected

we'll see how tonight goes

 

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  posted on 3/12/2010 at 12:33 PM
OK, so if people who had no problems last year are experiencing problems this year, how do they say it is on the user end...its your fault you have the internet? WTF?

Hoping the fubar is fixed and we all enjoy the rest of the run, but last night was HORRIBLE, such a shame as the band looked great when it was streaming, Oteil, YOUR A MANIAC, Gregg looked healthy (thank god), and Warren and Derek were,well, exactly, Warren and Derek.

 

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  posted on 3/12/2010 at 12:36 PM
yup- and I don't care to be told to be patient. I would be patient if this were during dress rehearsals. I had the same exact computer set up last year- nothing has changed- so if problems persist (which I hope they do not) it most definately will not be "user-end related" on my end.
Here's hoping it gets better.

 

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  posted on 3/12/2010 at 12:36 PM
There's no way we were all experiencing end-user issues at the same time during the second set. I'm using the exact same set-up as last year which was mostly flawless. Sounds like BS to me. if tonight sucks like last night I'm asking for a refund.

 

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  posted on 3/12/2010 at 12:39 PM
Wednesday nights sound check looked and sounded so good. What happened in between time?
We could not access the chat room either. That never even got close to working.

My confidence level remains high they will get it fixed...............

 

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  posted on 3/12/2010 at 12:43 PM
MY REPLY

Sorry Jeremy but the feed was clearly not working correctly after the intermission, are you living in a cave check the htw site nobody there bar a couple had an uninterupted second half. I've subscribed to your service twice now and last year was flawless so dont bull **** me about the problem being my end when im running a faster connection with a 1600 dollar computer. You guys have addmited you skimped on equipment your end so maybe it's time to re-install or give up. I wont be standing for a repeat performance of last night. i sound pissed because you guys have made no effort to tell people whats happening.

 

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Peach Master



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  posted on 3/12/2010 at 12:44 PM
I'm sure there were WAY more people on last night compared to the sound check.
These things are not easy to test because you need to have a large number of
clients running to test. Not easy to set up with real people or to simulate.

 

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  posted on 3/12/2010 at 12:47 PM
MOOGIS REPLY


Hi Joe,
I just read your last message and was about to write back to you. Anyway, there was a problem with the server during the first half of the show. The server made a change to how to feed was going out and didn't tell us, as soon as we discovered that the problem was the server we got them to fix it. The feed therefore was corrected just before intermission and continued to be strong until the end of the show.

I myself, monitored the show from home using my own broadband connection, that isn't any higher than a normal person would have. We definitely didn't admit to skimping on anything and in fact, quite the opposite. Millions of dollars go into making this happen and the technology behind it is crazy.

There are so many moving parts that it makes it difficult to troubleshoot your exact problem without knowing the full details of your set up. Also, Internet is not a constant thing, but quite the opposite. Even a broadband connection fluctuates greatly because you are still sharing your bandwidth with any given amount of customers that your ISP is servicing.

There should be no further problems with the feed from our end. If you experience any further issues, I'll help you troubleshoot.

Thanks,
Jeremy


At least they replied asap, Thanks Jeremy i know its not you personally but stil, i dont feel im getting what i paid for. time will tel

 

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  posted on 3/12/2010 at 12:53 PM
quote:
MOOGIS REPLY


Hi Joe,
I just read your last message and was about to write back to you. Anyway, there was a problem with the server during the first half of the show. The server made a change to how to feed was going out and didn't tell us, as soon as we discovered that the problem was the server we got them to fix it. The feed therefore was corrected just before intermission and continued to be strong until the end of the show.

I myself, monitored the show from home using my own broadband connection, that isn't any higher than a normal person would have. We definitely didn't admit to skimping on anything and in fact, quite the opposite. Millions of dollars go into making this happen and the technology behind it is crazy.

There are so many moving parts that it makes it difficult to troubleshoot your exact problem without knowing the full details of your set up. Also, Internet is not a constant thing, but quite the opposite. Even a broadband connection fluctuates greatly because you are still sharing your bandwidth with any given amount of customers that your ISP is servicing.

There should be no further problems with the feed from our end. If you experience any further issues, I'll help you troubleshoot.

Thanks,
Jeremy


At least they replied asap, Thanks Jeremy i know its not you personally but stil, i dont feel im getting what i paid for. time will tel


See the bold above. Didn't Butch say that they switched from a dedicated T1 line
to an internet connection to provide the upload of the show from the venue?

He also mentioned that the cost would be 1/4 what it was last year. I think that's
what people mean by skimping.

 

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  posted on 3/12/2010 at 12:58 PM
Yeah, they dropped the T1 line. I knew when I read it that there would be trouble.

 

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  posted on 3/12/2010 at 01:01 PM
all i know is the first half was so bad....i left the house and went to the pub to watch live music and drink a beer....i will try again tonite......hope it is better...

and i also have the same setup as last year and it worked great...

 

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  posted on 3/12/2010 at 01:12 PM
Does anybody know how many Moogis subscribers there are? Just trying to get an idea of how many individuals were streaming the show last night...what the load on the server was.

 

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  posted on 3/12/2010 at 01:13 PM
The fact is, many of us had problems in the second set and it's obvious it is NOT user end. This new Moogis is amateur compared to last year. Just check the archived shows, you have to scroll way in to even get to the beginning of a show. It's completely dumbed down from last year. If I showed up for my first day of work and performed like Moogis did last night, I'd be very lucky to get another day.

I admire Butch for Moogis and understand trying to save costs, but so far this year is a train wreck. It should have been tested and ready

 

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  posted on 3/12/2010 at 01:16 PM
what was posted over in the moogis forums:


Last night some experienced issues with the stream. For many this problem was caused by a change that was made to the server just before the band went live. The Moogis team had tested the server and had everything set up for the 3/11 broadcast in advance. The change made by the server was made without informing the Moogis team and as soon as we discovered the culprit we immediately had the issue fixed. The problem was therefore taken care of just before intermission and the stream was strong and steady for the remainder of the show.

For those that experienced a problem streaming the show after intermission, this problem was no longer being created on the Moogis end.

Everyone is working very hard to bring you the highest-quality show possible, but as these concerts are happening live we have no choice but to deal with issues as they come up.

As far as the archive of last night's opening show, it is expected to be live later today.

Also, yes we are aware of what things were like last year. That was a different website, we worked with different companies, and we still had a lot of issues then too. This is a new technology. You aren't watching a two-minute clip on YouTube. The amount of data that is being streamed is enormous and requires a huge amount of bandwidth as well as computers and computer hardware that can handle the immensity of streamed live video content.

-
Please also keep in mind that while some of you complained of issues, over 1000 other users experienced no problems at all.


So everyone experiencing the same glitches at the same time on different cable systems or whatever,
is still an end user issue?

RRRIIIIGGGGHHHHTTTT

 

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  posted on 3/12/2010 at 01:18 PM
It certainley does seem that things have not been running too smoothly in the business apect for the Brothers lately, and I hope I'm not out of line commenting here on this, cause I had nothing at stake here in any of this, (cancelled shows, moogis or management issues) although I've dealt with cancellation and refund issues a time or two.
I'm just keeping in mind that the reason We love the ABB is because they are such great musicians, not because they are such great business men. The problem with sticking Your neck out and depending on others to come through and help represent Your endeavor as Butch has done with moogis, is that when they srew up You also look bad......just my thoughts....Peace....joe

 

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  posted on 3/12/2010 at 01:27 PM
I would think the Moogis members should receive an official email from Moogis explaining this issue. We should not have to search for answers here or the moogis forum. Though I trust the source of this information, Moogis needs to send out an official explanation directly to the members, not second hand info from this site...........The members deserve this.
 

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  posted on 3/12/2010 at 01:29 PM
I definatately experienced a freeze after the percussion set when Derek entered. It was just like the other freezes I had experienced.

The tone of the response sounds disrespectful. I don't care if a thousand people had no issues. I don't know if I even believe a thousand people had no issues. I paid extra to my cable company to boost my internet connection before the shows. I tested my ping and connection speed throughout the night, while experiencing problems with Moogis, and all was well.

 

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  posted on 3/12/2010 at 01:39 PM
The response sounds like they had a lawyer review it before putting it out. It is very disappointing.

Why do we all have problems this year and not last year? Why can I receive live streaming coverage of complete MLB games over the internet with great audio and video (I'm watching one right now on mlb.tv as I write this) but can't get Moogis without it freezing every few seconds. If they don't get this corrected soon they may never recover from the fallout.

 

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  posted on 3/12/2010 at 01:43 PM
this is total bullsh*t
bottom line is that I get the feeling the majority is not experiencing the same quality that they did last year. I paid $150 for the quality I got last year and I'm not getting it- from the soubnds of it, there are many others that are not either. Don't make it our problem.

 

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  posted on 3/12/2010 at 01:44 PM
And for the record, Butch said they had figured out how to save 25%, not that this would only cost them 25% of what it did last year.

I'm disapointed they feel they've completely solved it. It doesn't give me much hope it will improve. I froze up repeatedly in the second set (granted better than the first set) as soon as the music (and the users??????) came back on. I think there were likely fewer users though in the second set as people had just given up.

How would they have any clue that 1000 people didn't experience a problem?

 

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  posted on 3/12/2010 at 01:45 PM
quote:
The tone of the response sounds disrespectful. I don't care if a thousand people had no issues. I don't know if I even believe a thousand people had no issues. I paid extra to my cable company to boost my internet connection before the shows. I tested my ping and connection speed throughout the night, while experiencing problems with Moogis, and all was well.


I completely agree with this.

 

Peach Master



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  posted on 3/12/2010 at 01:46 PM
BS responses, they charged us more and then cut cost on what they are delivering, to top it off we get a kiss *ss response. If tonight goes like last night, I expect a refund. If I don't get one I will contact my credit card company and have them dispute the charges, I have no intention of paying for something that doesn't work, mostly when they know how to make it work but are not willing to cut into their profits to deliver an acceptable product.

They had more issues last night in one night then they had last year in 15 nights, now explain to me why they changed companies and websites?

"The amount of data that is being streamed is enormous and requires a huge amount of bandwidth as well as computers and computer hardware that can handle the immensity of streamed live video content."

If you can't do it then don't offer the service and don't charge for it...cry me a river. Why even say this?!

 

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  posted on 3/12/2010 at 01:49 PM
Here is the quote, its actually 20 to 25 percent of last year, not 20 to 25 percent less.

http://www.glidemagazine.com/articles/55627/allman-brothers-band-butch-truc ks-revisited.html

Let’s talk about Moogis, which you’ve confirmed is returning this year. Does the United Palace, being an older theater, necessitate any changes to your set-up from last year?

Well, we’re not using the same set-up. Technology has evolved drastically since last year, and we’re going to run it all over an Internet connection this year. From what I’ve been told, we will have a better signal just using the Internet connection. With what we had last year, we pretty much had the ability to withstand anything short of a nuclear explosion. We think it’s not worth all that it cost us for that. This year we can do it for much cheaper, and with the new compression techniques – plus more bandwidth available – most people will get a much better signal than last year and it’ll cost us 20 to 25 percent of what it did last year.

 
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