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Author: Subject: MOOGIS Subscription Problem

Universal Peach



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  posted on 2/18/2010 at 12:53 PM
So its not ME its THEM.........hope these guys figure this out as they will be swamped with this BS as folks sign up for March Madness

 

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Zen Peach



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  posted on 2/18/2010 at 12:49 PM
quote:
OK, got a response with the link to change my password, OK, trouble is it comes up INVALID when I enter new password and INVALID user when I type in email and password. So I am back to square one, asked them to check my acct info to see f it is reading my email as correct, can't wait to see if that gets the problem solved, if not I am going to have to have my credit card dispute the 150.00 charge as I am not getting the service i paid for
Responded to your prior post before seeing this one. This is exactly what is happening with me - it doesn't recognize my email account (even though it sent the confirmation to that account that pmt and renewal was received).

 

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Zen Peach



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  posted on 2/18/2010 at 12:48 PM
quote:
Got a automated response, hey its something,says to email this addy for tech problems

info@moogis.com

waiting for a response from this as it said it would be a day to respond
Thanks for sharing this info, Neil!

 

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Universal Peach



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  posted on 2/18/2010 at 12:42 PM
OK, got a response with the link to change my password, OK, trouble is it comes up INVALID when I enter new password and INVALID user when I type in email and password. So I am back to square one, asked them to check my acct info to see f it is reading my email as correct, can't wait to see if that gets the problem solved, if not I am going to have to have my credit card dispute the 150.00 charge as I am not getting the service i paid for

 

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Universal Peach



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  posted on 2/18/2010 at 07:59 AM
Got a automated response, hey its something,says to email this addy for tech problems

info@moogis.com

waiting for a response from this as it said it would be a day to respond

 

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Peach Master



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  posted on 2/17/2010 at 08:22 PM
quote:
After sending an email to Jeremy, he got me logged in to watch shows.


Not gettin the warm fuzzies on this deal lately ...




Where is this Jeremy guy?

T

 

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Peach Master



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  posted on 2/17/2010 at 08:20 PM
quote:
Same thing here, guys. No response whatsoever. Doesn't Butch look here? I'm sorry now I renewed my subscription.


Butch does look here but I haven't seen that he's been online since Feb 12 post on this thread. I did send him a PM but so far haven't had any response.

It seems like there are quite a few of us with the same situation. Perhaps somebody from Moogis could PM each of us posting here with problems and try and help us out?

Tracey

 

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Peach Master



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  posted on 2/17/2010 at 07:36 PM
What I did was register for the moogis forum using a gmail address and post about my
problem there. You might get some attention that way.

 

Peach Pro



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  posted on 2/17/2010 at 07:22 PM
Same thing here, guys. No response whatsoever. Doesn't Butch look here? I'm sorry now I renewed my subscription.
 

Peach Master



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  posted on 2/17/2010 at 04:13 PM
From the new interview, what I feared is what happened....

Letís talk about Moogis, which youíve confirmed is returning this year. Does the United Palace, being an older theater, necessitate any changes to your set-up from last year?

Well, weíre not using the same set-up. Technology has evolved drastically since last year, and weíre going to run it all over an Internet connection this year. From what Iíve been told, we will have a better signal just using the Internet connection. With what we had last year, we pretty much had the ability to withstand anything short of a nuclear explosion. We think itís not worth all that it cost us for that. This year we can do it for much cheaper, and with the new compression techniques Ė plus more bandwidth available Ė most people will get a much better signal than last year and itíll cost us 20 to 25 percent of what it did last year.


 

Peach Master



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  posted on 2/17/2010 at 04:08 PM
The saga continues. Sent a bizzilion requests through the technical request
form on the web. Registered on the Moogis forum under a different email and
added my complaint to the growing list there.

If this keeps up I guess I will have to ask for a refund. I guess I can dispute the
charges through paypal.

oh well...


 

Zen Peach



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  posted on 2/17/2010 at 02:43 PM
quote:
Time for my daily attemp to reset my password on Moogis.

I send 5 requests to reset via the web site. No email so far.

Yesterday I also did 5 and got not email.

Yesterday I sent 2 requests through their contact web page using my comcast
email and 1 using a new gmail address. I did get the copy of my request
using my gmail account, but no response and still not able to reset password
today.

Anyone have any actual email addresses to contact to get this fixed.
I feel your pain jersey_devil. Sounds like you are experiencing the same problems as me (and the same frustrations re: not having emails/requests left on Moogis acknowledged) Wish I knew some email address to get us both contact on this. Good luck!

 

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Peach Head



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  posted on 2/17/2010 at 01:29 PM
Yeah, I guess I should add that I briefly watched part of two shows last night and the video quality left a lot to be desired, just a lot of choppiness. I would not pay for that level of quality and sure do hope that it is not indicative of what can be expected from the new provider.
 

Peach Master



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  posted on 2/17/2010 at 01:00 PM
Time for my daily attemp to reset my password on Moogis.

I send 5 requests to reset via the web site. No email so far.

Yesterday I also did 5 and got not email.

Yesterday I sent 2 requests through their contact web page using my comcast
email and 1 using a new gmail address. I did get the copy of my request
using my gmail account, but no response and still not able to reset password
today.

Anyone have any actual email addresses to contact to get this fixed.

If this is any indication of the experience we are going to have in March, then
Moogis will not making as a going concern. I suspect they went with a cheaper
web provider/video streamer since they lost money last year. Poor performance
this year will kill the service.

[Edited on 2/17/2010 by jersey_devil]

 

Zen Peach



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  posted on 2/17/2010 at 09:22 AM
After sending an email to Jeremy, he got me logged in to watch shows.

Which I can't really see. Very glitchy.

Tried to re-register for the forums. No response as of yet.

New email to Jeremy this morning.

and yes, I am also on Comcast.

Not gettin the warm fuzzies on this deal lately ...

 

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Universal Peach



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  posted on 2/17/2010 at 07:44 AM
Hi Deb, at least I am in good company, still no response, I am getting a little worried

 

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Zen Peach



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  posted on 2/16/2010 at 11:07 PM
quote:
Butch, since the Moogis was such a high quality product I decided to get on board and signed up last night. Same problem as others

1. Payment was made
2 Login not allowed, invalid user comes up
3 went to faq and told to load Firefox, and adjust with tools, did still can't log in
4. emailed Moogis last nite, and this afternoon, still have not gotten a response
5, Hope things are fixed and my membership should start when I am allowed to log in
6 Not off to a great start here


also I see you have gone with another video company. I hope they are as good as the company you used last year as that was some of the best live footage ever filmed.
What he said...same exact problems, Have sent a few emails trying to get resolved.

(Hi Neil! )

[Edited on 2/17/2010 by lolasdeb]

 

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"Come on down to the Mermaid Cafe and I will buy you a bottle of wine, and we'll laugh and toast to nothing and smash our empty glasses down..."

 

Universal Peach



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  posted on 2/16/2010 at 08:42 PM
Butch, since the Moogis was such a high quality product I decided to get on board and signed up last night. Same problem as others

1. Payment was made
2 Login not allowed, invalid user comes up
3 went to faq and told to load Firefox, and adjust with tools, did still can't log in
4. emailed Moogis last nite, and this afternoon, still have not gotten a response
5, Hope things are fixed and my membership should start when I am allowed to log in
6 Not off to a great start here


also I see you have gone with another video company. I hope they are as good as the company you used last year as that was some of the best live footage ever filmed.

 

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Peach Head



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  posted on 2/16/2010 at 01:43 PM
I had this same problem over the weekend. I also use Comcast but I don't think it had anything to do with my problem.

I sent an email to Butch and I also sent one using the "Contact us" link on the site (I am working from memory). I got an acknowledgment of the "contact us" email within a day and then a new password by email either yesterday or maybe Sunday night.

Butch, you need some more content. It is admirable for you to honor your word by not keeping up the guest shows past the date on which you agreed to remove them, but why not ask some of the guests if they mind you extending the shows for another month (or year)? Would they really mind if you asked them?

 

Peach Master



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  posted on 2/16/2010 at 11:56 AM
Well I just sent Butch a private message regarding my log in issues---same as the others here. Will keep you all posted.

T

 

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Peach Head



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  posted on 2/16/2010 at 07:44 AM
quote:
I don't think I can use another email provider. My moogis account is tied to my comcast
email. That's what I used to sign up orginally and the email that I used to pay for
(both) renewals via paypal.



I only used my gmail account as a means to test the web form functionality which I can report as being fine. However, my own Moogis account is tied to my Comcast email account in the same manner as your own. Therefore, I made certain in that email to alert the Moogis admins that my real account lay elsewhere and provided them with the necessary information.

 
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Peach Master



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  posted on 2/15/2010 at 10:27 PM
I don't think I can use another email provider. My moogis account is tied to my comcast
email. That's what I used to sign up orginally and the email that I used to pay for
(both) renewals via paypal.

 

Peach Head



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  posted on 2/15/2010 at 10:21 PM
So, yes, it works, j_d.
 
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Peach Head



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  posted on 2/15/2010 at 10:20 PM
quote:
I've "emailed" them three times over the last 3 days with no response. It's
not really email but a web form you fill out. I asked to have a copy sent to my
email and also got nothing, so who knows if that even works.

[Edited on 2/16/2010 by jersey_devil]


quote:
--------------------------------------------------------------------------- -----
I have just discovered that email via Comcast from Moogis is not passing through - at least not for me. This is a new development, not more than a week old. I am contacting Comcast now to get them to stop filtering my account so stringently.
--------------------------------------------------------------------------- -----



Just to clarify, I sent an inquiry via the form on Moogis first using my Comcast account and asking for a copy to be sent to me as well. In 24 hours no such copy has arrived via my Comcast account. Today I attempted the same but immediately followed this action using my Gmail account and asking that a copy be presented to that account. Again, no copy was found through Comcast, but the copy sent to Gmail was instantaneous. Comcast has been alerted to the problem. If any other users of Comcast are experiencing the same issues herein described I would advise frst experimenting with an alternate email provider as I have done and then alerting Comcast to their continually shoddy service as I have also done.

 
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Peach Master



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  posted on 2/15/2010 at 09:25 PM
I've "emailed" them three times over the last 3 days with no response. It's
not really email but a web form you fill out. I asked to have a copy sent to my
email and also got nothing, so who knows if that even works.

[Edited on 2/16/2010 by jersey_devil]

 
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