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Author: Subject: MOOGIS Subscription Problem

True Peach



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  posted on 3/4/2010 at 04:02 PM
I finally re upped. I signed up under a whole new account and am able to watch shows. However I have not been able to get into the forums. When I try to register a new forum account my old username from my old Moogis account appears on the form and when I change it all I get is a denial asking me if I got an activation e-mail which I didn't. Getting frustrated after two hours and no success.

 

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Peach Head



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  posted on 3/1/2010 at 12:16 PM
It was never my intention to provide bad information, rather, all I was attempting to do was to pass on what I was being told by Comcast. I WILL relate that I never had any confidence in any of the technicians I spoke with there, but I could only re-tell the specifics that I was given, whether or not the "information" was accurate or erroneous. If I have caused more confusion in doing so, it was inadvertent and for any cloudiness of the situation I may have contributed, I apologize.
 
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Peach Pro



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  posted on 3/1/2010 at 08:39 AM
I have a 7meg Connection with Bell and my Dual Channel Wireless router is working great. There is NO lag or stopages at all.

 

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Maximum Peach



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  posted on 2/28/2010 at 10:32 PM
Will the webcast be archived? I'll be in Chicago digging Furthur Tuesday night. They don't do Moogis.

 

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A Peach Supreme



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  posted on 2/28/2010 at 11:54 AM
HAVE A GRATEFUL DAY, BUTCH!!!!!!
 

Peach Head



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  posted on 2/28/2010 at 11:25 AM
Hey everybody – I’ve got some news for you. Here are a few things that I need to tell you:

1 – Due to a very minor technical reason, Comcast was blocking all emails coming from Moogis. Comcast has very stringent rules regarding email being sent to its customers and Moogis needed to alter the 'Handshake' between its own (new) mail server and the Comcast mail servers.

Comcast customers who ordered subscriptions, or were previous subscribers had to reset their passwords. They were not receiving their authorization emails through their comcast.net email account. The great news is that this issue has now been solved, and there is no longer any problems with Comcast.

Contrary to some disinformation, Moogis was not blacklisted by Comcast, for any reason. Not for SPAM, Virus, Annoyed Customers, etc., etc. Moogis email was blocked for a technical reason only. And, as I said, this has been solved due to some very diligent work from The Farmer and our Moogis crew. I know that many of you have had great things to say about The Farmer, Jeremy, Yankee Dan (we have a Canada Dan, too) and the others who work every day to make Moogis special.

Special thanks to Layla@Comcast.Net for all the help and allowing us to “experiment” with her Moogis account.

2 - Due to the fact that Moogis has moved to new servers for email and internet, all subscribers/users of Moogis have needed to reset their passwords on the new Moogis system. This was done to protect users’ privacy and security. We have had a few minor issues with some folks’ accounts but 90% of all users have reset their passwords in a matter of minutes and have had absolutely no issues. If by chance you haven’t done this yet, you need to do it in order to view the webcasts and videos on moogis.com. If you encounter any problems

3 – This week’s chat/webcast looks like it will take place on Tuesday night from the ABB rehearsals in Atlanta. We’ll firm that up shortly and let you know for sure. So, stay tuned. We'll have some fun again just like we did last week.

The New York United Palace webcasts are getting close and we’re getting really excited. We know you are, too.

Talk at you soon.

Your Friend,

Butch Trucks

 

Peach Pro



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  posted on 2/28/2010 at 10:50 AM
I think in Butch's 2/22 posting, he says the shows will be left up until 3/11. Am I right in hearing they are taking them down because of lack of consent from the guests? If so, how about leaving the 3/26 show up - that one was a thing of beauty.
 

Zen Peach



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  posted on 2/28/2010 at 09:45 AM
today may be the last day of '09 Beacon shows

watched 2 yesterday

where's the "view archive" ?

 

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Peach Pro



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  posted on 2/26/2010 at 07:24 PM
I have been using IE.
Tried viewing on Firefox after reading your post and after logging in on Moogis and clickingview archivesI keep getting a page that says "The text will be replaced"
Really wanted to watch the Beacon 2009 shows these last few weeks.

 

Zen Peach



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  posted on 2/26/2010 at 08:18 AM
are you using IE or Firefox?

I use Firefox and had no problems once the show got started.

Watched/listened to 4 shows yesterday.

Other then the video not being as good as it use to, the audio was great.

 

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Peach Pro



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  posted on 2/26/2010 at 06:58 AM
Since Moogis made the announcement of improvements I have not been able to watch any videos for more than a very few minutes before they stall and they can't be restarted.
Never had a problem with logging on,only had a problem with watching videos AFTER the announcement of improvement. I really want to watch the Beacon shows before they are removed at the end of this month,what can I do?
It took a crazy amount of time for Moogis to answer my e-mails and then I was advised to clear my browsing history,That didn't fix the problem,Can somone please advise me as I am heartbroken I won't be able to watch the Beacon shows,Thanks in advance.

 

Peach Head



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  posted on 2/25/2010 at 07:50 PM
According to the Comcast representative I have on the phone, somebody reported email from moogis.com as spam and got that email host blacklisted. He further claims that Comcast has sent email to the Moogis admins in an effort to resolve the block and that Comcast has never received a reply.
He then went on to explain that Comcast is NOT currently blocking email from Moogis but that a block seems to be in place "out there in the cloud somewhere". He then provided me with a phone number to call which presumably will get to someone "out there in the cloud". Should any of the Moogis admins be reading this message here is your cloudy phone number: 1-888-565-4329. This infor mation will of coursebe emailed to info@moogis.com immediately following the posting of the present note.

 
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Zen Peach



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  posted on 2/24/2010 at 12:48 PM
Thanks to Cowboy, Lono, Jeremy, Dave for helping this gal get her Moogis on!!! Have been able to view shows, post in forums, haven't tried the Chat, Sang, but I will since that's where I'll be hanging to watch the UP shows this year!

 

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Peach Head



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  posted on 2/24/2010 at 12:47 PM
Still, for a good quality (or, God forbid, superb quality) 720p resolution, 30 frames per second (fps) video conference scene (known as “talking head”) compressed with H.264 you probably need at least 1.5-2 Mbps (that is Megabits per second). This means that an HD endpoint that sends a 720p resolution video stream would require a guaranteed 1.5-2Mbps bandwidth. I must warn you that this is a ballpark number, as it depends very much on numerous factors (such as the quality of the camera or lens, the quality of the encoder, the complexity of the scene itself), so take it with a grain of salt. Nevertheless, the graph below shows the visual quality that the end user can expect with a given bandwidth using H.264 encoder.

From Radvision. We will be webcasting at a minimum of 5megs uplink. Well within these figures. Maybe for an in your face drop dead 1080i wihtout the least trace of imperfection 11-15megs would be needed, but I stand by my statement that we will have HD capabilities this year. Whether or not it will be economically feasable to web cast at this bandwidth is the question. We probably won't this year. It will be better than last year's run. Of that I am certain.

 

Peach Head



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  posted on 2/24/2010 at 07:48 AM
While we all appreciate Sang's wonderful input, I believe I was here first.
 
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Zen Peach



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  posted on 2/23/2010 at 09:37 PM
Who cares about lonomon, fix my problem!

 

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Zen Peach



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  posted on 2/23/2010 at 08:15 PM
quote:
Lonomon,

Check your PM's.



Want to Thank dzobo for helping me out and pointing me in the right direction for all my moogis issues.

It was very much appreciated.

My last few attempts through email with moogis were getting no where.

dzobo got my a contact and everything fell into place with a couple emails.

So thanks a bunch Don, and Dave (The Farmer) over at Moogis.

 

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Zen Peach



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  posted on 2/23/2010 at 01:51 PM
So, is anybody else having trouble getting into chat? I have tried 3 different computers and 3 different browsers, and I still get an error meesage that I can't connect to the server. I also have not received a return email.

 

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Zen Peach



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  posted on 2/23/2010 at 10:38 AM
quote:
Lonomon,

Check your PM's.


got it

thanks!!!

 

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Extreme Peach



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  posted on 2/23/2010 at 10:27 AM
Lonomon,

Check your PM's.

 

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Zen Peach



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  posted on 2/23/2010 at 09:10 AM
quote:
Anyone still having problems logging in to Moogis to reset their passwords.....please send an email to 'info@moogis.com' and Jeremy will take care of you personally. We are having some issues with folks using Comcast.Net. Our emails are being blocked for some reason and as of yet Comcast has not told us why. Guys, have you been reading my posts?



Yes.

I've been sending response after response to: info@moogis.com
writing directly to Jeremy.

I recently opened a gmail account to get around this. No response to that either.
Initially I got help from Jeremy, but that password inexplicably needs to be reset now.



[Edited on 2/23/2010 by lonomon]

 

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Peach Head



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  posted on 2/23/2010 at 08:58 AM
Anyone still having problems logging in to Moogis to reset their passwords.....please send an email to 'info@moogis.com' and Jeremy will take care of you personally. We are having some issues with folks using Comcast.Net. Our emails are being blocked for some reason and as of yet Comcast has not told us why. Guys, have you been reading my posts?

 

Zen Peach



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  posted on 2/22/2010 at 08:53 PM
quote:
My apologies for not responding to this forum sooner. I have been kinda up to my ears. My sincerest apologies to anyone that has been experiencing problems logging onto the new site. As with any new venture, bugs will exist and we have had some of them pop up. As far as we knew most, if not all, of them had been dealt with. We will be doing a live chat tonight at 8:30. I am going onto the site via Skype and we will open up chat to everyone, whether you're a member or not. If you are still having problems logging on please stop by and let's talk about it. Again my apologies. We are now aware of these particular issues and I promise that they will be dealt with as soon as possible.



This is what's frustrating the hell out of me, Butch.

You say to sign on so this can be addressed, and it was anything but ...

no responses or anything

 

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Zen Peach



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  posted on 2/22/2010 at 08:16 PM
no response from moogis and no response from Butch

thanks man




 

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Zen Peach



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  posted on 2/22/2010 at 06:48 PM
I do hope the shows no longer "drag" during the stream. Due to this I only watched 1-2 shows last year and never went back to view any others. This leaves me unsure as to signing up this year.

 

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