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Author: Subject: The Brick offers refunds after first show

Zen Peach





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  posted on 3/25/2012 at 11:45 AM
Concertgoers said sightlines, security and other logistics wrecked the Brick's opening

The Brick has caved in.

After a nightmarish opening Monday for the high-profile new Brick nightclub in downtown Minneapolis, one widely criticized by concertgoers who lit up social networks (and even created theBrickMNsucks.com website), the club's proprietors made an unprecedented offer Thursday night: full refunds, including service fees, or an exchange for a future Brick concert.

"It's the least they could do," said Heidi Kapacinskas, of Edina, who attended Monday's concert. "They have to do this for public relations purposes."

Refunds have been given because a concert artist gave a substandard performance (see Neil Diamond in 2008 in Columbus, Ohio) but rarely because the venue was substandard. None of the 2,000 clubgoers complained about the performance of Jane's Addiction, although the band's frontman, Perry Farrell, commented about security and sightline problems from the stage.

The Brick is run by AEG Live, the world's second-largest promoter, which also operates Target Center, Los Angeles' Staples Center and other venues. The club is overseen by AEG's St. Louis office, with a minimal staff based in Minneapolis.

"We owe you an apology for the issues you encountered during the show," local general manager Jeff Kehr said in an e-mail sent Thursday night. "We are listening to your comments and feedback and are committed to making the necessary changes at the Brick to ensure that your next concert experience will be much more enjoyable."

Kapacinskas thinks the Brick has some serious construction problems to address. "Logistically, I don't know how they're going to cure the inherent issues of the venue," she said after receiving her refund offer via e-mail Thursday. "The place is too deep and narrow, the stage too small, the entrance too small, the sightlines poor. I'm 5 foot 10, and I couldn't see the stage. I was appalled by what they call [live video] monitors -- 1980s Sony TVs.

"The capacity is a big, big issue. I was claustrophobic. It was like being in an old-fashioned pressboard to go from the entrance to the bar. But they are doing the right thing by responding to the fan base. Obviously, they're trying to make themselves look good."

Kapacinskas is going to opt for the refund of $64. "Unless they can show me they've cured the logistical woes," she said, "there's no way I'd see a band I love in that room."

Said Kehr in the e-mail: "We acknowledge that we have a long way to go to earn back your business and are committed to regaining your trust."

http://www.startribune.com/entertainment/music/143915906.html

 

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Extreme Peach



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  posted on 3/25/2012 at 02:24 PM
I HATE nut-to-butt flat floor general admission.

I always get the animal who didn't bath for a week in front of me and the loudest shreiking moron behind me.
And to my side a jerk smoking a cigarette.

 

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A Peach Supreme



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  posted on 3/25/2012 at 02:53 PM
The Fillmore in Charlotte is very similiar with the exception of a 2-3 inch elevation at the rear of the venue. It's stand all night, fight crowds...etc. Saw the Mule there second show the venue was open, havent been back.

It's an ooogie nut-to-butt flat floor GA with 8buck beers..just not for me.

 

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True Peach



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  posted on 3/25/2012 at 04:05 PM
quote:
I HATE nut-to-butt flat floor general admission.

I always get the animal who didn't bath for a week in front of me and the loudest shreiking moron behind me.
And to my side a jerk smoking a cigarette.




Must be the same moronic jackass I always get behind, next to, and in front (and always staggering back into me, then turning around and threatening ME when I push his drunken, obnoxious ass off me) me, sometimes all at once.

Guess we're both assclown magnets.

 

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True Peach



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  posted on 3/25/2012 at 04:14 PM
quote:
The Fillmore in Charlotte is very similiar with the exception of a 2-3 inch elevation at the rear of the venue. It's stand all night, fight crowds...etc. Saw the Mule there second show the venue was open, havent been back.

It's an ooogie nut-to-butt flat floor GA with 8buck beers..just not for me.


I was the last guy shut out at the box office after hanging out with John and Susie (rottinpeach and susiesoulshine) and Jay and Brent (mash535 and I forgot Brent's handle!). I showed up at 5, they told me to come back at 6:30 when more tickets would be released, I was 10th in line and when I got to the window they shut it in my face. Those are the breaks.

Glad I didn't get in, I guess. The outdoor Mule show a couple of years ago must've been much better. That was my first (and only) time at the outdoor stage and I really enjoyed it.

Frankly, Mule fans have been getting more and more rude and obnoxious ever since the late '90s. Some of them are just plain thugs and are there just to be aholes and could give a shi!t about the music. Nowadays when they play in an enclosed venue I have to think long and hard about whether it's worth going or not.

 

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